Spa Receptionist

Vision Hospitality Group is a dynamic and entrepreneurial hospitality company dedicated to delivering outstanding guest experiences while fostering a culture of diversity, teamwork, and continuous growth. As a company, Vision Hospitality Group embraces an innovative spirit where employees are encouraged to unleash their creativity and collaborate in an inclusive environment. The organization believes in the importance of community involvement and strives to give back through local partnerships that make a positive impact. With a strong commitment to its culture, Vision Hospitality Group ensures that its associates feel comfortable, empowered, and motivated to contribute to the company’s success. This welcoming and collaborative atmosphere helps the team collectively achieve high standards of service, comfort, and quality, creating memorable experiences for every guest.

The role of Spa Receptionist at Vision Hospitality Group plays a crucial part in maintaining these values by serving as the first and lasting impression for spa guests. The Spa Receptionist is responsible for delivering personalized service from the moment guests schedule their appointments until their departure. This role requires excellent communication skills, the ability to multitask effectively, and a passion for providing exceptional customer service. The receptionist will greet guests warmly, handle booking and inquiries, answer incoming calls, address concerns, and support the spa team to ensure smooth operations. The position demands someone who embodies the company’s “ONE TEAM. ONE VISION.” philosophy and demonstrates a willingness to assist across functions when needed.

In addition to providing direct customer service, the Spa Receptionist also plays an integral role in promoting internal growth programs, modeling company vision and values, and maintaining a welcoming front desk environment. Responsibilities include managing spa supplies, sorting and forwarding correspondence, supporting operational culture alignment, and collaborating with engineering and vendors to ensure safety and operational standards are met. Confidentiality and professionalism in handling sensitive company and guest information are paramount. This position requires a flexible schedule given that the hospitality business operates 24/7, including nights, weekends, and holidays.

Ideal candidates will have experience in hospitality or customer service, spa operations knowledge is a plus, and familiarity with spa booking software like Book 4 Time is desirable. The company strongly values traits such as integrity, humility, respect for cultural diversity, dedication, innovation, and a commitment to excellence and community service. Vision Hospitality Group presents an engaging career opportunity where individuals can grow professionally in a supportive and inclusive workplace. The company offers competitive benefits including paid time off, health and wellness options, life insurance, 401(k) plans with matching, employee assistance programs, and unique incentive programs. Overall, this role offers an excellent chance for someone passionate about hospitality and guest services to thrive within a forward-thinking and community-focused hotel company.