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Spa Receptionist

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $18.58
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Free and discounted stays at 135 Four Seasons locations worldwide
global growth opportunities
Food & beverage and spa discounts
Free Employee Meals
Complimentary employee parking
Comprehensive training & development
Medical benefits, including parental leave
401(k) retirement plan
Pto + sick leave pay
A culture that breeds success and rewards
Competitive pay: $18.58 hourly + commission on sales

Job Description

Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company with a global presence celebrated for its commitment to exceptional guest experiences and employee satisfaction. Established as a leader in the industry, Four Seasons maintains an unwavering dedication to high standards of service and innovation. The brand prides itself on fostering a culture that values integrity, respect, transparency, trust, and kindness, creating an environment where employees are empowered and guests are treated with genuine heart and personalized care. With a portfolio spanning major cities and exotic destinations worldwide, Four Seasons caters to discerning travelers looking for unmatched luxury, comfort, and memorable experiences.

Among its many distinguished properties, the Four Seasons Resort Rancho Encantado Santa Fe stands out as a sanctuary nestled in the serene high-desert landscape of New Mexico. This exclusive 65-room resort is set on 57 rolling acres in the foothills of the Sangre de Cristo Mountains, just ten minutes from Santa Fe’s vibrant downtown. Guests are magnetized by the resort’s romantic atmosphere, blending natural rugged beauty with sophisticated regional cuisine and world-class spa treatments. The location offers an array of activities including hiking, spa indulgences, and breathtaking views of the sunset over the high desert. It provides a unique blend of relaxation and adventure framed by the cultural richness of Santa Fe.

The Regular Full-Time Spa Receptionist role at Four Seasons Resort Rancho Encantado Santa Fe is an exciting opportunity for individuals passionate about hospitality and dedicated to delivering luxury-level service. This role requires a highly motivated and enthusiastic individual who can authentically connect with guests and create lasting impressions from their first point of contact. The spa receptionist is pivotal in managing day-to-day spa operations, ensuring a welcoming environment, and supporting the spa team with smooth scheduling and guest service excellence.

This position requires someone with at least one year of experience in the service industry, preferably with spa coordination in a high-end or luxury spa environment. The ideal candidate must possess excellent communication skills, a solution-oriented mindset, and the ability to stay organized in a fast-paced setting. Flexibility in scheduling, including availability on weekends and holidays, is essential, as well as the physical stamina to stand for long periods. Employees become part of an inclusive and supportive team committed to elevating each guest's experience and embodying the Four Seasons values.

Four Seasons offers competitive hourly pay of $18.58 plus commission on spa sales, comprehensive training, opportunities for global career growth, and generous benefits that include medical coverage, paid time off, retirement plans, and employee discounts on accommodations and dining. Working at Four Seasons represents not just a job but a lifelong career path within one of the most respected luxury hospitality brands in the world. Employees are encouraged to contribute to a culture that values diversity and equality, making Four Seasons Resort Rancho Encantado Santa Fe a truly special place to build a rewarding career in hospitality.

Job Requirements

  • Flexible schedule availability to work weekends and holidays
  • Ability to stand for extended periods of time
  • US work authorization unless currently in a managerial position at a Four Seasons location

Job Qualifications

  • 1+ years of service industry experience and spa coordination, preferably in a high end or luxury spa environment
  • Demonstrated integrity and accountability in all actions
  • Confidence in decision making to deliver luxury-level experiences
  • Strong interpersonal skills with the ability to connect authentically with guests
  • Collaborative team player spirit

Job Duties

  • Create a welcoming, memorable spa experience by building genuine connections with guests from the moment they walk in the door
  • Deliver exceptional hospitality with professionalism, confidence, and a solution-oriented mindset, especially when it comes to accommodating special requests
  • Maintain the highest standards of cleanliness and sanitation at all times
  • Demonstrate strong attention to detail and consistency in scheduling and the spa booking system to ensure maximum sales potential and guest/employee satisfaction
  • Support and collaborate with the spa team to achieve shared success
  • Adapt quickly in a fast-paced environment and assist Spa Therapists and Attendants as needed

Job Criteria

Experience

Mid Level (3-7 years)


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