Spa Receptionist

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.00

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

employee wellness program

Job Description

The Coeur d'Alene Casino Resort Hotel stands as a premier destination resort celebrated for its commitment to providing a unique and exciting experience rooted deeply in Traditional Tribal Hospitality. Located in a scenic and inviting environment, the resort is well-known for blending luxury and rich cultural heritage, offering guests a warm and welcoming atmosphere that showcases the values and traditions of the Coeur d'Alene Tribe. As a distinguished resort hotel and casino, it features a wide array of amenities including world-class gaming, fine dining, luxurious accommodations, entertainment options, and a tranquil spa environment. The resort has earned a reputation not only for its exceptional guest services but also for fostering a strong sense of community among its employees and patrons alike, proudly affirming the phrase, "You are a part of our family; Welcome Home!"

In line with its commitment to excellence, the Coeur d'Alene Casino Resort Hotel is seeking a dedicated Spa Receptionist to join its dynamic spa team. This role is crucial in ensuring smooth daily operations within the spa by acting as the first point of contact for guests. The Spa Receptionist will have a friendly and professional demeanor, greeting guests warmly both in person and over the telephone, addressing them by their preferred names to enhance their personalized experience. Responsibilities include managing spa reservations efficiently through the spa's scheduling software, handling payments with accuracy via the point of sale system, and addressing various guest inquiries and requests promptly. The receptionist is also responsible for promoting spa services and products, effectively contributing to revenue through appropriate upselling.

Moreover, this position demands thorough organizational skills to maintain accurate daily scheduling for treatment providers and ensuring that spa workstations are prepared and clean throughout shifts. The Spa Receptionist will also be diligent in following up on maintenance needs, submitting paperwork meticulously, and handling guest feedback to maintain the resort's high standards of customer satisfaction. This role requires participation in regular meetings, training sessions, and workshops to continually develop skills and stay updated with spa protocols.

The ideal candidate should have prior experience in cashiering and customer service, with a preference for familiarity with the "Open Course" software booking system. Strong communication and multitasking abilities, proficiency in Microsoft Office applications, and a personable approach to customer service are essential. Physical demands of the role include the ability to exert moderate physical effort, work extended hours standing, and operate with attention to detail in a fast-paced environment. This full-time role offers the opportunity to become a vital part of a respected hospitality team known for honoring tradition while delivering modern luxury and exceptional service. The Coeur d'Alene Casino Resort Hotel embraces Indian Preference in hiring, reinforcing its dedication to supporting the tribal community and fostering an inclusive workplace environment.

Job Requirements

High school diploma or equivalent
Six months of cashier and customer service experience
Six months of phone or reception experience preferred one year preferred
Familiarity with Open Course software booking system preferred
Typing speed of at least 35 AWPM
Knowledge of Microsoft Word Excel and Windows operating system
Strong communication and organizational skills
Ability to handle multiple tasks simultaneously
Excellent customer service and problem solving skills
Ability to remain calm and courteous under pressure
Ability to work with minimal supervision and in a team environment

Job Qualifications

Six months previous cashier and customer service experience required
Six months previous phone and or reception experience required one year preferred
Six months previous experience with Open Course software booking system preferred
Must have an excellent attendance history free of no call no show policy violations
Must have a typing speed of 35 AWPM
Cashiering skills preferred
Must work well with minimal supervision
Must have excellent customer service skills including the ability to remain calm and courteous under pressure
Knowledge of Microsoft Word Excel and the windows operating platform required
Strong organizational skills required
Excellent customer service skills required
Strong written and verbal communication skills required
Basic math skills required
Strong multitasking skills required
Basic problem solving skills required
Strong attention to detail required
Must be able to work well in a team environment

Job Duties

Greet each guest warmly on telephone and upon entering and exiting the spa using their preferred names on a regular basis
Schedule services for individuals and large groups utilizing the spa reservations software system
Promote and recommend spa products and services up selling when appropriate
Operate the spa POS system to process cash and credit card transactions ensuring that all transactions and the ending bank are accurate
Courteously and expediently accommodate all guest requests and follow up to ensure completion of request
Handle guest complaints and questions ensuring guest satisfaction
Provide treatment providers with an accurate daily schedule throughout their shift notifying providers when the clients arrive
Set up workstations with necessary supplies ensuring cleanliness is maintained throughout the shift
Complete appropriate paperwork accurately
Notify spa management of all maintenance needs
Attend all meetings trainings and workshops as required by the Spa Director
Other projects and duties as assigned