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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $15.00 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee Discounts
Job Description
Arch Amenities Group is a leading provider specialized in amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. With a strong foundation built on strategic acquisitions of top hospitality and wellness-led providers, Arch Amenities Group brings decades of expertise combined with forward-thinking innovation. The company’s mission is to transform various amenity spaces — including spas, fitness centers, meeting areas, pools, clubs, and residential amenities — into vibrant destinations that cultivate connection, wellness, and a sense of belonging. Arch Amenities Group’s commitment is rooted in fostering spaces where people can truly thrive, enhancing satisfaction, retention,... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service experience
- Experience handling cash transactions
- Effective communication skills
- Ability to multitask efficiently
- Professional appearance and demeanor
- Reliable and punctual
- Ability to work flexible hours including nights, weekends, and holidays
- Physical ability to stand for extended periods
- Capable of lifting at least 25 pounds
- Ability to perform physical tasks such as stooping, kneeling, crouching, and bending
- Proficiency with computer systems and office equipment
- Team-oriented mindset
- Attention to detail and organizational skills
Job Qualifications
- High school diploma but college degree preferred
- Customer service experience
- Previous experience handling money
- Excellent communication, customer service skills, and work ethic
- Efficient, well organized, and able to handle multiple duties simultaneously
- Professional manner, discretion, and appearance
- Excellent verbal and written skills
- Energetic, enthusiastic and motivational
- Strong team player
- Proficient in appropriate computer skills and office equipment
- Ability to lift 25 lbs
- Availability to work nights, weekends and holidays
- Availability to stand for long periods of time
- Ability to perform physical activities such as standing, stooping, kneeling, crouching, bending, walking, and talking
- Ability to use hands and fingers to operate tools and controls
Job Duties
- Ensure the Arch Amenities Group experience for members and guests by maintaining company mission and standards
- Adhere to facility and company policies
- Report any incident or accident to Facility Manager
- Submit paperwork and financial reports in accordance with company policy
- Develop and maintain department maintenance procedures and checklists
- Maintain monthly inventory of supplies or products
- Become knowledgeable about the facility and amenities to communicate with members and guests
- Participate in Manager on Duty schedule if applicable
- Ensure facility access is restricted to authorized members and guests
- Greet every guest warmly with a smile and direct eye contact
- Offer assistance with reservations, directions, and information
- Use time efficiently by checking equipment, locker rooms, gift shop stocks, and inventory
- Ensure proper coverage when leaving the area
- Keep work area clutter-free and update coworkers at shift end
- Maintain and update staff communication books
- Inform facility manager of any member, guest, or facility issues
- Enroll members and guests in programs
- Make reservations for spa services and personal training
- Receive payments for goods and services and properly account for money
- Reconcile daily sales, deposits, and receipts when applicable
- Assist staff with lifting and storing equipment and preparing for special events
- Perform additional duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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