Spa Reception

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $17.00

Benefits

Dental Insurance

Vision Insurance

401k

medical insurance for full-time employees

Life insurance

short-term disability

accident insurance

critical illness insurance

Job Description

Heritage Companies is a celebrated hospitality group that deeply embodies the culture, spirit, and traditions of New Mexico. With roots embedded in the local community, Heritage Companies pride themselves on offering an exceptional work environment that focuses on the overall employee experience. The company operates a diverse portfolio of hotels and resorts across New Mexico, including the distinguished Inn & Spa at Loretto located in Santa Fe, NM. Employees at Heritage Companies benefit from a rich array of perks that enrich their professional and personal lives. These include generous discounts on hotel room rates, spa services, and dining at any... Show More

Job Requirements

Must be a passionate people person
Sales experience a plus
Friendly and warm demeanor
Excellent verbal communication
Ability to multitask while maintaining poise
Competent with computer technology including reservation management and point of sale systems
Ability to work on feet for eight hours or more
Must be able to lift, push, reach for, or carry 30 plus pounds frequently
6 months to 1 year of customer service experience required
Spa or hospitality experience a plus
High school diploma or equivalent experience or training

Job Qualifications

High school diploma or equivalent experience/training
6 months to 1 year in customer service experience required
Spa or hospitality experience a plus
Friendly and warm demeanor
Excellent verbal communication skills
Ability to multitask while maintaining poise
Competent with computer technology to learn reservation management systems, point of sale systems, and Microsoft Office Suite
Ability to work on your feet for eight hours or more
Must be able to lift, push, reach for, or carry 30 plus pounds frequently
Superbly passionate about customer service

Job Duties

Work under direction of the Regional Spa Director
Maintain positive and professional approach with employees, coworkers, and guests
Communicate with on-call providers regarding appointments for daily bookings, online bookings, and schedule changes
Greet clients as they enter the Spa
Provide clients with tours and information related to the Spa and its features
Answer the telephone identifying yourself, your department, and offering assistance
Effectively promote spa services and sell retail products
Maintain proper opening/closing procedures and act responsibly with transactions
Book appointments either by phone or in person and record transactions in the appropriate area
Follow daily checklist as detailed on Spa’s list of daily attendant activities
Maintain a well-groomed, professional appearance including wearing a clean and well-kept uniform and nametag
Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies
Maintain spa rooms and public areas in a clean, comfortable and saleable condition including front of house areas
Help ensure inventory system for supplies, equipment, and merchandise is correctly stocked and reorder as needed
Keep men’s/ladies spa areas clean, orderly, and well stocked
Report any accidents or injuries to the Security Department
Help the Regional Director train newer staff to carry out the basic front desk program for maximum efficiency
Carry out deep cleaning tasks and special projects
Perform other duties as assigned consistent with the position across any of the properties

Job Location

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