Spa Reception

Mission Viejo, CA, USA|

Job Overview

Compensation

Hourly

Range $18.00 - $20.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible schedule

Job Description

Leisure Sports Spa Department is a premier wellness and relaxation facility dedicated to providing exceptional spa and salon services to its members and guests within a luxurious and welcoming environment. Known for its commitment to quality customer service and a comprehensive range of treatments, the spa department plays a critical role in enhancing the overall member and guest experience. The department continuously strives to maintain the highest standards of professionalism, cleanliness, and personalized care, ensuring that every visitor leaves feeling refreshed and valued. With a friendly and knowledgeable staff, the Leisure Sports Spa Department integrates modern wellness techniques with traditional spa experiences to cater to the diverse needs of its clientele, making it a preferred destination for relaxation and rejuvenation. This spa-focused establishment is an integral part of a larger leisure sports organization that emphasizes healthy living and recreational enjoyment for all ages and lifestyles. The hiring of a Spa Receptionist is an essential addition to the team to support the smooth operation and high service standards of the spa. The employment type is full-time, placing the candidate in an active role within a dynamic and customer-centric environment. The salary aligns with industry standards for spa reception professionals, offering competitive compensation along with opportunities for personal and professional growth within the wellness sector.

The Spa Receptionist position is designed to serve as the welcoming face and primary point of contact for all members and guests utilizing or inquiring about spa and salon services. The role requires an individual who is warm, personable, and highly skilled in customer service, committed to creating memorable first and last impressions that reinforce client satisfaction and loyalty. The receptionist manages access control for the spa, monitors appointment bookings, and facilitates communication between guests and spa staff to ensure seamless service delivery. The candidate should be proficient in handling incoming telephone calls professionally and efficiently, addressing client queries, and promoting spa products and services actively through suggestive selling techniques. Additionally, the role involves administrative support tasks such as overseeing appointment books, assisting with marketing and promotional efforts, and maintaining the organization of the spa reception and lobby areas. Attention to detail and adherence to club policies and standards are mandatory to preserve the high level of service excellence expected in this position. Candidates must be proactive, enthusiastic, and capable of working both independently and as part of a team under the guidance of the Spa Manager. By embodying a customer service obsession, strong communication skills, and a hospitable demeanor, the Spa Receptionist is key to fostering a relaxing and enjoyable spa environment that contributes to the overall reputation and success of the Leisure Sports Spa Department.

Job Requirements

Ability to write, speak, read, hear and see
capacity to stand for prolonged periods
ability to type and operate a computer
skill in cash register operation
physical ability to bend and lift up to 30 lbs
capability to fold and carry stacks of towels and robes
competency to perform light telephone work

Job Qualifications

High school diploma or equivalent
previous experience in customer service or hospitality preferred
knowledge of spa services and retail products advantageous
strong communication and interpersonal skills
ability to multitask and manage telephone and face-to-face client interactions efficiently
proficiency with appointment booking systems and point of sale software
friendly demeanor with a customer service orientation
ability to work collaboratively within a team environment

Job Duties

Enthusiastically greet members and guests as they enter the spa
smile and use names often
set or confirm appointments
notify staff of client’s arrival
offer a parting wish to all members and guests as they exit the spa
handle spa appointments and cancellations accurately
be sure service staff is notified of any same-day changes
handle point of sale transactions for products and services
properly collect and record fees and charges
promote the spa products and services
assist clients through suggestive selling and serve as a resource for those with questions about spa services and products
keep the spa desk, lobby area and retail area neat, clean and uncluttered
know and understand all Member Service and Facility Walkthrough and Core Value Quick Check standards as they apply to the spa
ensure they are followed
answer all incoming telephone calls
forward calls professionally and efficiently
take accurate messages as needed
promote club events and programs to clients as they check in or out
assist with administrative duties such as mailings, telephone campaigns, etc.
check the changing rooms periodically to ensure an adequate supply of towels, robes, toiletry amenities, etc.
other responsibilities or projects as assigned by the Spa Manager