Spa Reception

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, known for its deep respect for culture, place, and people. As a luxury hotel and resort operator, Heritage Hotels & Resorts embodies authentic storytelling, exceptional service, and a strong connection to community pride. The group operates a collection of luxury hotels and award-winning restaurants that emphasize a welcoming atmosphere, cultural richness, and commitment to creating memorable guest experiences. With a focus on fostering a supportive environment for both their guests and employees, Heritage Hotels & Resorts champions a hospitality model that values intention, quality, and personal connection throughout all its properties and services.

The role of Spa Receptionist at Heritage Hotels & Resorts is vital to setting the tone for an outstanding guest journey through the spa. This position is the first point of contact for guests entering the spa, making the Spa Receptionist integral in establishing trust, comfort, and anticipation right from the welcome. The receptionist plays a key role in supporting the operational flow of the spa by managing bookings, coordinating with spa staff, promoting services and retail products, and ensuring a positive and professional guest interface at all times. Attention to detail, communication skills, and a genuine passion for hospitality are essential qualities for this role. The Spa Receptionist will be responsible for maintaining smooth daily operations in alignment with the high standards of Heritage Hotels & Resorts, including performing opening and closing procedures, assisting in inventory control, and supporting team members with training and special projects.

This full-time position offers competitive pay and a comprehensive benefits package, including a 25% match on 401(k) retirement contributions. Employees enjoy generous discounts across the group’s hotels, restaurants, spa, and retail outlets, along with complimentary meals during scheduled shifts, free employee parking, and a supportive team culture that encourages personal growth and advancement. Working at Heritage Hotels & Resorts means becoming part of a community-driven organization that prioritizes an authentic guest experience with a deep appreciation for New Mexico’s heritage and values. Candidates passionate about delivering exceptional hospitality in a luxury environment will find this role both rewarding and engaging, with plenty of scope for professional development within a company that values its people and places care at the core of its brand identity.