Spa Reception

Santa Fe, NM, USA|

Job Overview

Compensation

Hourly

Range $15.00 - $17.00

Benefits

Retirement

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, deeply rooted in a respect for culture, place, and people. This esteemed group is known for its luxury hotels and award-winning restaurants, all grounded in authentic storytelling, exceptional service, and a strong sense of community pride. Their commitment is not only to their guests but also to their team members and surrounding neighborhoods, fostering an environment where care and dedication are paramount. Heritage Hotels & Resorts blends classic sophistication with local charm, making it a standout choice for travelers seeking a genuine New Mexico experience coupled with luxurious accommodations and amenities.

The role of Spa Receptionist at Heritage Hotels & Resorts is pivotal in maintaining the distinguished guest experience this brand upholds. As the first point of contact for spa visitors, the Spa Receptionist plays an essential role in setting the tone for a guest’s entire spa journey. This position requires a blend of professionalism, warmth, and attentive service, ensuring guests feel welcomed, cared for, and confident in their experience from the moment they arrive. The Spa Receptionist is responsible for managing communication effectively between guests and spa staff, scheduling appointments, handling transactions, and maintaining the overall atmosphere of the spa. They contribute significantly to the smooth operation of daily spa functions by supporting the front desk and assisting with inventory control, cleanliness, and guest needs.

This full-time role offers a unique opportunity to work within a supportive team culture that values hospitality excellence and community spirit. The position provides competitive pay and comprehensive benefits, including a 25% 401(k) match, generous employee discounts across Heritage's collection of hotels, restaurants, spas, and retail outlets, complimentary meals during scheduled shifts, and free employee parking. Beyond these tangible benefits, employees experience a workplace culture grounded in New Mexico pride, allowing them to grow professionally while contributing positively to the guest experience and community.

If you have exceptional interpersonal skills, a passion for delivering outstanding customer service, and an ability to remain calm and organized in a fast-paced environment, this role offers the chance to join a prestigious hospitality group where your efforts directly enhance guest satisfaction and operational success. Heritage Hotels & Resorts values staff who can maintain a professional presentation aligned with luxury hospitality standards and who possess a curiosity and respect for spa services and products. This role encourages continuous learning and collaboration, fostering career growth in a luxury hotel and resort environment. The Spa Receptionist is more than just a front desk position; it is an ambassadorial role that deeply impacts the perception and satisfaction of every spa guest.

Job Requirements

High school diploma or equivalent experience or training required
Minimum of one year of guest-facing experience in hospitality, spa, wellness, or a related service environment preferred
Experience with spa booking software or property management systems preferred
Flexibility to work evenings, weekends, and holidays based on business needs
Exceptional interpersonal and communication skills with the ability to create a warm, welcoming, and professional first impression
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced, guest-facing environment
High attention to detail to ensure accuracy in scheduling, billing, and guest preferences
Ability to remain calm, composed, and solution-oriented when handling guest requests or concerns
Proficiency with scheduling systems, point-of-sale systems, and general computer applications such as Microsoft Office or Google Suite
Strong teamwork and collaboration skills
Basic understanding of spa services, treatments, and retail products
Professional presentation and demeanor aligned with a luxury hospitality environment

Job Qualifications

High school diploma or equivalent experience or training
Minimum of one year of guest-facing experience in hospitality, spa, wellness, or a related service environment preferred
Experience with spa booking software or property management systems preferred
Luxury hotel or resort experience preferred but not required
Previous experience handling cash, payments, and guest transactions preferred
Exceptional interpersonal and communication skills
Strong organizational and time management skills
High attention to detail
Ability to remain calm, composed, and solution-oriented when handling guest requests or concerns
Proficiency with scheduling systems, point-of-sale systems, and general computer applications such as Microsoft Office or Google Suite
Strong teamwork and collaboration skills
Basic understanding of spa services, treatments, and retail products
Professional presentation and demeanor aligned with a luxury hospitality environment

Job Duties

Maintain a positive and professional approach with employees, coworkers and guests
Communicate regularly with spa staff regarding appointments and required timeframes to ensure smooth workflow throughout the day
Greet clients warmly as they enter the spa and provide tours and information related to spa features and services
Answer the telephone professionally by identifying yourself, your department and offering assistance
Book appointments by phone or in person and accurately record transactions in the reservation system
Promote spa services and effectively recommend retail products to enhance the guest experience
Maintain proper opening and closing procedures and handle transactions responsibly and accurately