Spa Reception

Heritage Hotels & Resorts is a distinguished hospitality group rooted in New Mexico, celebrated for its deep respect for culture, place, and people. As New Mexico's premier locally owned hospitality brand, they have cultivated a reputation for offering luxury accommodations and exceptional dining experiences through their hotels and award-winning restaurants. The organization prides itself on its authentic storytelling, exemplary service, and a commitment to community pride. Every element of the service they provide is carefully crafted to ensure guests feel valued, nurtured, and connected to the unique heritage and landscape of New Mexico. Their team is encouraged to uphold these values, creating environments where guests experience true hospitality and comfort.

The role of Spa Receptionist at Heritage Hotels & Resorts is a vital part of this hospitality culture. This position is designed for individuals who recognize that the guest experience begins the very moment they enter the spa. The Spa Receptionist is the face of the spa, setting the tone for relaxation and high-quality service. It is a role that combines thoughtful communication, meticulous attention to detail, and genuine hospitality to foster a welcoming atmosphere that encourages trust and anticipation for each guest's spa journey. This job supports both guests and spa staff by coordinating appointments, facilitating smooth workflow, and maintaining the spa environment's cleanliness and orderliness.

Since Heritage Hotels & Resorts operates multiple properties with spa services, the Spa Receptionist must be adaptable and capable of supporting various locations as necessary. This includes managing reservations by phone and in person, promoting spa services and retail products, and ensuring all safety and health regulations are strictly followed—including proper use of personal protective equipment. The role also requires assisting with inventory control, training new front desk staff, and handling financial transactions responsibly. The Spa Receptionist embodies professionalism, always maintaining a polished appearance and demeanor that aligns with the luxury brand's standards.

Working at Heritage Hotels & Resorts offers many benefits, including competitive pay, comprehensive benefits, a 25% match on 401(k) contributions, employee discounts across all Heritage properties (hotels, restaurants, spas, and retail), complimentary meals during shifts, free employee parking, a supportive team culture, and opportunities for career growth and advancement. The workplace is grounded in New Mexico pride and emphasizes community values, making it an enriching environment for employees who value culture and connection as much as hospitality excellence.

Applicants for this role should have outstanding interpersonal and communication skills, be highly organized, and maintain a calm, composed, and solution-oriented attitude. Prior experience in hospitality or spa services is preferred, though not strictly required. This position offers a unique opportunity to join a respected brand making a positive impact in its community while advancing your career in luxury hospitality.