Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs
Job Description
Starwood Hotels is a globally recognized luxury hotel brand management company, affiliated with the esteemed global private investment firm Starwood Capital Group. Established in 2006 by visionary Barry Sternlicht, the company has grown into a leader in the hospitality industry, known for its commitment to sustainability, community building, and delivering exceptional guest experiences. Starwood Hotels operates a diverse portfolio of high-end properties worldwide, blending innovation with a strong sense of purpose. The brand champions a mission-driven culture, focusing on empowering its diverse workforce and nurturing an inclusive environment where collaboration and respect for nature are fundamental values.
At the heart of Starwood Hotels' promise is the dedication to preserving the beauty of the world and ensuring that every guest encounter reflects this ethos. The company’s team members and leaders are carefully selected for their thoughtfulness, inspiration, and commitment to unparalleled service standards. This strong foundation fosters a workplace where ideas flourish, individual talents are recognized, and a sense of pride in crafting memorable luxury experiences is paramount.
The Bamford Spa, a cornerstone of the guest experience at select Starwood properties, embodies luxury, tranquility, and impeccable service. It is within this exquisite setting that the Spa Receptionist plays a pivotal role in shaping guests’ first and last impressions. This position is an extraordinary opportunity for individuals who have an outgoing and engaging personality, a passion for wellness and spa products, and a meticulous approach to maintaining luxurious environments.
As a Spa Receptionist, you will be the welcoming face that greets each guest with warmth and professionalism, ensuring a seamless journey from booking to departure. Your responsibilities extend beyond typical reception duties to include managing appointments, facilitating check-in and check-out processes, and supporting sales by recommending treatments and retail products tailored to guests’ needs. You will work closely with therapists, fitness staff, and spa leadership to coordinate guest flow and operational efficiency, contributing to a high-end, personalized spa experience that aligns with brand standards and Forbes service expectations.
The role requires exceptional organizational skills, a keen attention to detail, and the ability to multitask in a fast-paced luxury resort environment. You will handle sensitive guest information with the utmost confidentiality and manage financial transactions accurately, including daily reconciliation of sales and reports. Beyond operational duties, the Spa Receptionist contributes to maintaining the spa’s pristine condition, overseeing inventory, and assisting the fitness area when needed.
At Starwood Hotels, you will join a world-class team dedicated to upholding the company’s vision and values: delivering good-natured service, providing a positive and respectful environment, and fostering sustainability. The company emphasizes continuous learning through training sessions and team collaboration, ensuring that you are well-equipped to excel in your role and grow professionally. This is not only a job but a chance to be part of an esteemed hospitality brand that cares for its people, guests, and the planet.
At the heart of Starwood Hotels' promise is the dedication to preserving the beauty of the world and ensuring that every guest encounter reflects this ethos. The company’s team members and leaders are carefully selected for their thoughtfulness, inspiration, and commitment to unparalleled service standards. This strong foundation fosters a workplace where ideas flourish, individual talents are recognized, and a sense of pride in crafting memorable luxury experiences is paramount.
The Bamford Spa, a cornerstone of the guest experience at select Starwood properties, embodies luxury, tranquility, and impeccable service. It is within this exquisite setting that the Spa Receptionist plays a pivotal role in shaping guests’ first and last impressions. This position is an extraordinary opportunity for individuals who have an outgoing and engaging personality, a passion for wellness and spa products, and a meticulous approach to maintaining luxurious environments.
As a Spa Receptionist, you will be the welcoming face that greets each guest with warmth and professionalism, ensuring a seamless journey from booking to departure. Your responsibilities extend beyond typical reception duties to include managing appointments, facilitating check-in and check-out processes, and supporting sales by recommending treatments and retail products tailored to guests’ needs. You will work closely with therapists, fitness staff, and spa leadership to coordinate guest flow and operational efficiency, contributing to a high-end, personalized spa experience that aligns with brand standards and Forbes service expectations.
The role requires exceptional organizational skills, a keen attention to detail, and the ability to multitask in a fast-paced luxury resort environment. You will handle sensitive guest information with the utmost confidentiality and manage financial transactions accurately, including daily reconciliation of sales and reports. Beyond operational duties, the Spa Receptionist contributes to maintaining the spa’s pristine condition, overseeing inventory, and assisting the fitness area when needed.
At Starwood Hotels, you will join a world-class team dedicated to upholding the company’s vision and values: delivering good-natured service, providing a positive and respectful environment, and fostering sustainability. The company emphasizes continuous learning through training sessions and team collaboration, ensuring that you are well-equipped to excel in your role and grow professionally. This is not only a job but a chance to be part of an esteemed hospitality brand that cares for its people, guests, and the planet.
Job Requirements
- High school diploma or equivalent
- Prior experience in a high-volume luxury spa or resort environment preferred
- Excellent verbal communication skills
- Polished phone etiquette
- Guest-facing presence
- Strong organizational skills
- Ability to multitask and prioritize
- Proficiency in Microsoft Office
- Previous cash handling experience preferred
- Strong attention to detail and accuracy
- Ability to remain calm and professional under pressure
- Flexibility to work varying schedules including weekends and holidays
Job Qualifications
- Prior experience in a high-volume luxury spa or resort environment preferred
- Excellent verbal communication skills, polished phone etiquette, and guest-facing presence
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office including Outlook, Word, Excel, and PowerPoint
- Previous cash handling experience preferred
- Strong attention to detail and accuracy in scheduling, billing, and guest records
- Ability to remain calm, professional, and solution-oriented under pressure
- Flexibility to work varying schedules including weekends and holidays based on business needs
Job Duties
- Greet and welcome guests in person and over the phone with a warm, professional, and engaging demeanor
- Accurately schedule, modify, and confirm spa and salon appointments via phone, online systems, and in person
- Maintain comprehensive knowledge of all spa treatments, salon services, amenities, packages, and retail offerings and actively suggest services to drive revenue while maintaining service standards
- Assist guests with spa check-in and check-out processes, including verification of reservations, spa access, and preferences
- Process payments accurately and securely for spa services and retail products, properly accounting for all transactions and tenders
- Reconcile daily sales, deposits, invoices, and financial reports in accordance with departmental procedures
- Address guest inquiries, requests, and concerns promptly and professionally, resolving issues or escalating as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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