Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
401(k) match
Employee Discounts
Complimentary Meals
Free parking
supportive team culture
opportunities for growth
Job Description
Heritage Hotels & Resorts is a premier locally owned hospitality group based in New Mexico, acclaimed for its deep respect for culture, place, and people. This distinguished group operates luxury hotels and award-winning restaurants that stand out through authentic storytelling and exceptional service, embodying community pride at every touchpoint. Heritage Hotels & Resorts prides itself on caring for its guests, employees, and neighborhoods with equal intention, crafting welcoming environments that embrace genuine hospitality and exceptional experiences. The company’s dedication to quality and cultural connection sets it apart as a leader in the hospitality sector in New Mexico.
The role of Spa Receptionist at Heritage Hotels & Resorts is pivotal as it sets the tone for the guest's entire spa experience. The Spa Receptionist serves as the welcoming face of the spa, ensuring guests feel immediately comfortable, cared for, and confident as they begin their journey. This position demands attention to detail, excellent communication skills, and a warm, professional demeanor. The Spa Receptionist handles multiple responsibilities including greeting guests, managing appointments, maintaining a clean and inviting environment, and facilitating smooth daily operations. Success in this role ensures that every guest interaction contributes positively to the seamless and luxurious service standards Heritage Hotels & Resorts is known for.
The Spa Receptionist must maintain a professional appearance and uphold all safety, health, and operational protocols, including the correct use of personal protective equipment. They act as a vital communication bridge between spa therapists, leadership, and other hotel departments to keep workflows efficient and guest experiences flawless. This role requires proficiency with scheduling and point-of-sale systems, strong organizational skills, and the ability to multitask in a fast-paced, guest-facing environment. The ability to promote spa services and retail products effectively also enhances the overall guest experience, making this position important not only for operational success but also for revenue growth.
Heritage Hotels & Resorts offers a supportive team culture rooted in the pride and values of New Mexico communities, providing rich opportunities for growth and advancement. Employees enjoy competitive pay complemented by comprehensive benefits, including a 25% 401(k) match, generous discounts across the group’s hotels, restaurants, spa, and retail outlets, complimentary meals during shifts, and free parking. Those who join the team do so in a setting that fosters continuous learning, community engagement, and career development. Working as a Spa Receptionist at Heritage Hotels & Resorts is more than just a job; it is a chance to be part of a community-centered organization that values every member and strives to deliver exceptional hospitality experiences consistently.
The role of Spa Receptionist at Heritage Hotels & Resorts is pivotal as it sets the tone for the guest's entire spa experience. The Spa Receptionist serves as the welcoming face of the spa, ensuring guests feel immediately comfortable, cared for, and confident as they begin their journey. This position demands attention to detail, excellent communication skills, and a warm, professional demeanor. The Spa Receptionist handles multiple responsibilities including greeting guests, managing appointments, maintaining a clean and inviting environment, and facilitating smooth daily operations. Success in this role ensures that every guest interaction contributes positively to the seamless and luxurious service standards Heritage Hotels & Resorts is known for.
The Spa Receptionist must maintain a professional appearance and uphold all safety, health, and operational protocols, including the correct use of personal protective equipment. They act as a vital communication bridge between spa therapists, leadership, and other hotel departments to keep workflows efficient and guest experiences flawless. This role requires proficiency with scheduling and point-of-sale systems, strong organizational skills, and the ability to multitask in a fast-paced, guest-facing environment. The ability to promote spa services and retail products effectively also enhances the overall guest experience, making this position important not only for operational success but also for revenue growth.
Heritage Hotels & Resorts offers a supportive team culture rooted in the pride and values of New Mexico communities, providing rich opportunities for growth and advancement. Employees enjoy competitive pay complemented by comprehensive benefits, including a 25% 401(k) match, generous discounts across the group’s hotels, restaurants, spa, and retail outlets, complimentary meals during shifts, and free parking. Those who join the team do so in a setting that fosters continuous learning, community engagement, and career development. Working as a Spa Receptionist at Heritage Hotels & Resorts is more than just a job; it is a chance to be part of a community-centered organization that values every member and strives to deliver exceptional hospitality experiences consistently.
Job Requirements
- Exceptional interpersonal and communication skills with the ability to create a warm, welcoming, and professional first impression for all guests
- Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced, guest-facing environment
- High attention to detail to ensure accuracy in scheduling, billing, and guest preferences
- Ability to remain calm, composed, and solution-oriented when handling guest requests or concerns
- Proficiency with scheduling systems, point-of-sale systems, and general computer applications such as Microsoft Office or Google Suite
- Strong teamwork and collaboration skills with the ability to communicate effectively with therapists, spa leadership, and other hotel departments
- Basic understanding of spa services, treatments, and retail products with the ability to confidently guide guest selections
- Professional presentation and demeanor aligned with a luxury hospitality environment
- High school diploma or equivalent experience or training required
- Minimum of one year of guest-facing experience in hospitality, spa, wellness, or a related service environment preferred
- Experience with spa booking software or property management systems preferred
- Luxury hotel or resort experience preferred but not required
- Previous experience handling cash, payments, and guest transactions preferred
- Flexible availability including evenings, weekends, and holidays based on business needs
Job Qualifications
- High school diploma or equivalent experience or training
- Minimum of one year of guest-facing experience in hospitality, spa, wellness, or a related service environment preferred
- Experience with spa booking software or property management systems preferred
- Luxury hotel or resort experience preferred but not required
- Previous experience handling cash, payments, and guest transactions preferred
- Exceptional interpersonal and communication skills
- Strong organizational and time management skills
- Proficiency with scheduling systems, point-of-sale systems, and general computer applications
- Strong teamwork and collaboration skills
- Basic understanding of spa services, treatments, and retail products
- Professional presentation and demeanor aligned with a luxury hospitality environment
Job Duties
- Maintain a positive and professional approach with employees, coworkers and guests
- Communicate regularly with spa staff regarding appointments and required timeframes to ensure smooth workflow throughout the day
- Greet clients warmly as they enter the spa and provide tours and information related to spa features and services
- Answer the telephone professionally by identifying yourself, your department and offering assistance
- Book appointments by phone or in person and accurately record transactions in the reservation system
- Promote spa services and effectively recommend retail products to enhance the guest experience
- Maintain proper opening and closing procedures and handle transactions responsibly and accurately
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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