Spa Reception

Santa Fe, NM, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $15.00 - $17.00

Benefits

Dental Insurance

Vision Insurance

401k plan

Job Description

Heritage Companies is a distinguished hospitality group dedicated to embodying the rich culture, spirit, and traditions of New Mexico. Operating with a commitment to both exceptional guest experiences and outstanding employee satisfaction, Heritage Companies has created a work environment that prioritizes the overall employee experience, fostering growth, inclusivity, and community connection. This group offers a dynamic portfolio including hotels, spas, and restaurants, which benefit from the deep-rooted cultural appreciation of the region. Employees gain exclusive access to growth opportunities within the company as well as generous discounts on hotel stays, spa treatments, and culinary experiences throughout all affiliated properties across... Show More

Job Requirements

High school diploma or equivalent experience/training
6 months -1 year in customer service experience required
spa or hospitality experience a plus
must be a passionate people person, as this job is highly interactive and requires superb customer service skills sales experience a plus
friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise
competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing
ability to work on your feet for eight hours or more
must be able to lift/push/reach for/carry 30+ pounds frequently

Job Qualifications

High school diploma or equivalent experience/training
6 months -1 year in customer service experience required
spa or hospitality experience a plus
competent with computer technology to easily learn reservation management system
competent with point of sale system to process payments
competent with Microsoft Office Suite for basic document manipulation and printing
friendly and warm demeanor, excellent verbal communication
ability to multitask while maintaining poise
must be a passionate people person with superb customer service skills
able to work on your feet for eight hours or more
able to lift/push/reach for/carry 30+ pounds frequently

Job Duties

Work under direction of the Regional Spa Director
Maintain positive and professional approach with employees, coworkers, and guests
Communicate with on-call providers regarding appointments for daily bookings, online bookings, and schedule changes
Greet clients as they enter the Spa
Provide clients with tours and information related to the Spa and its features
Answer the telephone identifying yourself, your department, and offering assistance
Effectively promote spa services and sell retail products
Maintain proper opening/closing procedures and acting responsibly with transactions
Book appointments either by phone or in person and recording the transactions in the appropriate area
Follow daily checklist as detailed on Spa's list of daily attendant activities
Maintain a well-groomed, professional appearance, which includes wearing a clean and well-kept uniform, and nametag
Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies
Maintain spa rooms and public areas in a clean, comfortable and saleable condition, including front of house areas (fresh water and ice
trash picked up)
Help insure inventory system for supplies, equipment, and merchandise is correctly stocked. When needed establish reorders, or facilitate communication of the need
Keep men's/ladies spa area clean, orderly, and well stocked with necessary items, throughout scheduled shift
Report any accidents or injuries to the Security Department
Help the Regional Director train newer staff to carry out the basic front desk program as set up and design such to give the maximum efficiency in performance
Carry out deep cleaning tasks and special projects
Other duties as assigned consistent with the functions of this position as needed at any of the properties

Job Location

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