Spa | Spa Concierge Full- time

Miami Beach, FL, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

Fontainebleau Miami Beach is a historic and iconic luxury hotel located on the oceanfront Collins Avenue in the prestigious Millionaire's Row district of Miami Beach, Florida. Founded in 1954 and designed by the legendary architect Morris Lapidus, Fontainebleau stands as a monument of Golden Era glamour fused with contemporary luxury. Revered as one of Lapidus' most significant architectural achievements, the hotel combines innovative design, contemporary art, music, fashion, and cutting-edge technology to offer guests an unparalleled and immersive experience. With an ambiance that invites guests to play, shop, dine, spa, meet, or simply relax, Fontainebleau Miami Beach redefines the luxury hospitality industry through its unique blend of timeless elegance and modern vibrancy. The property is widely recognized as a significant cultural and architectural landmark, cherished by visitors from around the world who seek the perfect day in an extraordinary setting.

We are currently seeking a dedicated Spa and Salon Reservations Associate to join the Fontainebleau Miami Beach team. This role is essential in ensuring the seamless operation of our spa and salon services, maintaining the highest standards of guest satisfaction and quality. The successful candidate will be responsible for managing daily reservation and service operations, providing personalized service, and supporting a clean, organized, and efficient working environment. The position demands a strong commitment to delivering an unequaled spa experience, where attention to detail, professionalism, and guest relations are paramount. Our ideal candidate will thrive in a fast-paced, luxury hospitality environment and will be passionate about creating memorable experiences for all guests. This full-time position offers the opportunity to work within a world-renowned resort that values innovation, heritage, and excellence, with a competitive salary reflective of the responsibilities and luxury service standards required.

Job Requirements

High school education or equivalent preferred
previous experience in spa resort environment preferred
ability to maintain confidentiality of sensitive information
ability to communicate effectively and establish and maintain effective working relationships with staff

Job Qualifications

Ability to maintain confidentiality of sensitive information
ability to communicate effectively and establish and maintain effective working relationships with staff
previous experience in spa resort environment preferred
high school education or equivalent preferred

Job Duties

Properly open, close, and maintain the spa and salon according to standard operating procedures
answer phones and accurately process all spa and salon reservations, changes, or cancellations in spa and salon system, confirm reservations, and inform guest of spa and salon policies
maintain and monitor the cleanliness, sanitation, and organization of assigned work areas and staff to ensure a safe, clean, and effective working area and staff
accurately explain spa and salon treatment menu and packages to guests
assist and provide courteous and competent personal services for guests regarding resort directions, food & beverage amenities, laundry services, etc
process all billing and posting for spa, salon, and retail services
report any overages and shortages to the Spa Guest Supervisor
assist in all areas of spa and salon operations as necessary
perform other related duties as assigned