Spa Manager Slry

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $37,900.00 - $51,100.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Vacation leave

sick leave

401(k) savings plan

Employee Discounts

Job Description

Chateau Elan Winery & Resort, located in the picturesque north Georgia foothills, is a premier luxury resort destination that spans an impressive 3,500 acres. Established in 1981 with the planting of its vineyards, Chateau Elan has blossomed into a renowned conference and leisure venue, attracting visitors with its unique combination of natural beauty, rich heritage, and world-class amenities. The resort prides itself on delivering excellence in guest service, offering accommodations, dining, spa, golf, and retail experiences that resonate with luxury and comfort. A commitment to exceptional guest satisfaction and a dedication to associate development have been foundational to Chateau Elan's... Show More

Job Requirements

High school diploma
Minimum 2-3 years supervisory or management experience in luxury hospitality or spa industry
Proven success in operational management and leadership
Ability to communicate effectively in English both orally and in writing
Demonstrated problem-solving skills
Ability to work flexible schedules including weekends and holidays
Ability to maintain neat, clean, and well-groomed appearance
Ability to work outdoors
Ability to handle multiple responsibilities and thrive under pressure
Willingness to adhere to Chateau Elan grooming standards
Ability to use computer operating systems
Knowledge of spa policies and procedures
Ability to manage inventory and cost control

Job Qualifications

High school graduate
Associate's degree or equivalent relevant work experience in related field preferred
Minimum 2-3 years supervisory/management experience within the luxury hospitality and/or spa industry with proven success in operational management and leadership
Experience in luxury customer service
Resort/hotel experience preferred
Responsible Vendors Training
CPR/FA/AED training preferred
Knowledge of spa industry
Excellent communication skills both written and verbal
Demonstrated team building experience
Ability to work under pressure with minimal supervision
Positive attitude and ability to work efficiently with a variety of people
Detail oriented with ability to manage competing priorities and deadlines in fast-paced environments
Ability to adapt to organizational and environmental changes

Job Duties

Ensures internal and external guest satisfaction with a positive and friendly attitude
Responsible for the scheduling for spa support staff on a weekly basis
Responsible for organizing and facilitating all training and certification for all spa colleagues
Conduct daily walk-through of facilities to ensure that all support areas are neat, organized and in compliance with all established and approved standards
Ensure supplies for locker areas and beverage/snack station are maintained to established par levels and within the specified budgets for respective line items
Ensure all spa support staff is in compliance with all standards of operation and guest interactions
Ability to coach and motivate team to achieve stated revenue and guest satisfaction goals
Conduct monthly spa departmental and inter-department meetings
Review and complete payroll for all spa support staff
Oversee the day-to-day operational flow of The Spa and its colleagues ensure seamless front desk and back of house operations
Actively participate in weekly spa management meeting
Attend all management training and development within hotel
Responsible for overseeing daily kit inventory and cost control
Responsible for bi-monthly retail and professional inventory, ordering and receiving
Conduct daily spa colleague stand-up
Ensuring adherence to all cleanliness/maintenance standards
Deftly handling all guest complaints and issues, problem-solving
Interview of new applicant candidates
Appropriate coaching and development of spa staff
Completing and conducting of all spa colleague evaluations
Knowledge and adherence of all spa policies and procedures with flawless execution
Product knowledge (fitness, retail and professional lines)
Extensive knowledge of operational and back bar product
Extensive treatment knowledge to include ingredients and intended benefits
Ability to train on Book 4 Time
Knowledge of all marketing initiatives and special spa promotions
Liaise with restaurant management to ensure seamless operation for F&B service in the spa
Mandatory participation in all Spa activities, events, and promotions
Is an advocate for Chateau Elan's Vision, Mission and Initiative of The Spa and its operations
Required to demonstrate and maintain exceptional product knowledge of The Spa, property specific outlets, and Chateau Elan/HEI Hotels & Resorts
Report to work at the scheduled time, neatly groomed, and in compliance with Chateau Elan Snowmass grooming standards
Ability to work outdoors
Additional reasonable requests by management

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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