Spa Manager Slry

Chateau Elan Winery & Resort, located in the picturesque north Georgia foothills, is a premier luxury resort destination that spans an impressive 3,500 acres. Established in 1981 with the planting of its vineyards, Chateau Elan has blossomed into a renowned conference and leisure venue, attracting visitors with its unique combination of natural beauty, rich heritage, and world-class amenities. The resort prides itself on delivering excellence in guest service, offering accommodations, dining, spa, golf, and retail experiences that resonate with luxury and comfort. A commitment to exceptional guest satisfaction and a dedication to associate development have been foundational to Chateau Elan's continued success and growth within the hospitality and leisure industry.

Within this esteemed environment, the Spa Assistant Manager role serves as a pivotal multi-task oriented position, supporting the Director of Spa in driving departmental objectives and maintaining unparalleled standard of customer service excellence. This role requires an individual with a proactive mindset, energy, and enthusiasm who can contribute significantly to the spa’s operations and overall guest experience. As the Spa Assistant Manager, responsibilities include scheduling and managing spa support staff, facilitating training and certification, ensuring organizational compliance, and overseeing daily kit inventory and retail management. The individual must also lead by example in creating a friendly, professional, and motivating environment that aligns with Chateau Elan’s mission and values. Key expectations include promoting guest satisfaction at all levels, maintaining high standards of cleanliness and operational efficiency, handling guest concerns with tact, and fostering a team culture committed to excellence. Additionally, the role involves collaboration with other departments, particularly food and beverage, to guarantee smooth and seamless operations. The Spa Assistant Manager will participate actively in weekly management meetings and contribute to ongoing training and development programs.

This position demands strong leadership and operational skills within the luxury hospitality or spa industry, with an emphasis on superior customer service and effective team management. A high school diploma is required, and candidates with an associate degree or relevant experience in the field are preferred. Successful candidates will have at least 2-3 years of supervisory or management experience in a luxury hotel, resort, or spa environment, with a demonstrated track record in leadership and operational success. The role does not involve eligibility for tips or discretionary bonuses, but the resort offers comprehensive employee benefits, including discounted services, medical and dental plans, vacation and sick leave, and financial wellness programs. Chateau Elan values diversity and inclusion, encouraging applications from individuals regardless of their background, including U.S. military veterans. By joining Chateau Elan, associates become part of an organization that invests in their growth, nurtures talent through ongoing training, and fosters a culture where passion for service leads to an unmatched guest experience.