Spa Manager - Arizona Biltmore

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

retirement plans

Paid Time Off

On-site wellness programs

Local discounts

employee hotel rates

ongoing training and development

Job Description

Pyramid Global Hospitality is a leading hospitality company committed to creating a People First culture that emphasizes support, diversity, growth, development, and employee wellbeing. With over 230 properties worldwide, Pyramid Global Hospitality is recognized for its dedication to fostering an inclusive and collaborative work environment where employees can thrive and succeed at various stages of their careers. This company values meaningful relationships, continuous employee development, and an extensive benefits package designed to enhance the professional and personal lives of its team members. Benefits include comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and exclusive employee rates on hotel stays. Pyramid Global Hospitality also offers ongoing training and development opportunities to help individuals build skills and advance within the hospitality industry.

The iconic Arizona Biltmore, a distinguished LXR Hotel & Resort by Hilton, is one of Pyramid Global Hospitality's prestigious properties located in the heart of Phoenix's Biltmore neighborhood. Known as the "Jewel of the Desert" since its opening in 1929, the Arizona Biltmore recently completed a $150 million restoration and now features over 700 rooms, extensive banquet spaces, multiple food and beverage outlets, a luxury spa, and seven pools. The resort provides guests with unique and personalized experiences, highlighting luxury and bespoke service.

The role of Spa Manager at the Arizona Biltmore centers on leading and overseeing the day-to-day operations of the Tierra Luna Spa, a serene and innovative spa offering guests a unique wellness experience inspired by the local culture. The spa is equipped with 12 treatment rooms, relaxation areas, a café, and specialty amenities such as a hot tub, cold plunge pool, and a unique outdoor Halotherapy room that promotes immunity and respiratory health. As Spa Manager, the successful candidate will supervise spa attendants and receptionists, manage schedules, handle operational supply and inventory, and support payroll and attendance tracking. Additionally, the Spa Manager will play a key role in sales training, safety committee participation, promotional communication, and maintaining luxury spa standards, including Forbes 4- and 5-star protocols.

This position offers an exceptional opportunity for an experienced leader in hospitality or spa management who is passionate about delivering outstanding guest experiences in a luxury environment. Candidates will benefit from the company’s comprehensive employee benefits and unique travel perks through both Pyramid Global Hospitality and Hilton's Go Hilton program. The position encourages dynamic leadership, operational oversight, and continuous improvement within a world-class luxury hotel setting. Join Pyramid Global Hospitality at the Arizona Biltmore to contribute to a culture of excellence and create memorable guest experiences in one of the nation's most celebrated resorts.

Job Requirements

High school diploma or equivalent
at least three years of leadership experience in hospitality or service industry
strong organizational and communication skills
ability to manage and supervise staff
knowledge of spa operations and inventory management
proficiency with scheduling and reporting software
commitment to upholding safety and luxury service standards
ability to conduct training and development sessions
experience handling payroll and timekeeping
problem-solving skills
familiarity with Forbes luxury spa standards preferred

Job Qualifications

High school diploma or equivalent
associate or bachelor’s degree preferred
at least three years of leadership experience in hospitality or service industry
spa management experience preferred
experience in a luxury hotel or resort preferred
CPR/First Aid certification preferred

Job Duties

Create weekly team member schedules related to all support staff
responsible for Closing Reports in B4T and proper reconciliation
provide monthly reports related to spa KPIs
communicate all active spa promotions and programs to all staff and ensure website updates
oversee all Sol Garden operations including food and beverage sales and attendant-related revenue-generating services
provide support for all new hires including interviews, training, and disciplinary action as warranted
maintain all team member time and attendance records
assist in payroll generation in the absence of the Assistant Spa Director
represent the Spa on the safety and security committee ensuring compliance and monthly safety topic understanding
provide sales and product knowledge training for all spa receptionists
report facility discrepancies immediately through Hot SOS
maintain and update all retail and operational vendor information including wholesale price lists
oversee health and beauty and operational supply receiving and reconciliation
enter supply purchase orders into Craftable ensuring adherence to budgeted expenses
assist in month-end retail inventory
receive and tag all new retail items timely
ensure Forbes and luxury spa standards adherence through training and evaluation
work closely with security championing the Safety Committee on behalf of the spa
ensure monthly safety training completion by spa team members
responsible for Hotel Effectiveness scheduling relating to spa attendants