Spa Manager

Phoenix, AZ, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

wellness programs

Job Description

Pacific Hospitality Group is a reputable, family-focused company that offers a unique owner/operator approach, dedicated to sustained growth and value creation in the hospitality industry. Operating with a strong emphasis on principles such as integrity, compliance, and customer focus, the group is committed to enriching lives by delivering memorable experiences and supporting communities, all while honoring their guiding faith-based values. This organization fosters a supportive environment where long-term employee development and business growth are integral, making it an exciting place for professionals seeking to build a meaningful career in hospitality management. Their portfolio includes luxury hotels and resorts recognized for exceptional service standards, innovative concepts, and guest-centric operations. Pacific Hospitality Group is currently expanding with the launch of the Denu Hotel & Spa, a luxury wellness destination that integrates therapeutic spa treatments with local cultural elements to provide guests with unforgettable wellness experiences.

The Spa Manager role at Denu Hotel & Spa presents a prime opportunity to be involved from the pre-opening phase and actively shape the identity of this flagship luxury wellness spa. This leadership position entails responsibility for the entire spa operation, including team building, vendor coordination, and customer experience development. You will be entrusted with developing operational standard procedures, managing a spa P&L, optimizing revenue through pricing and promotions, and curating wellness services that highlight local ingredients and seasonal influences. Additionally, strong collaboration across hotel departments—such as Rooms, Food & Beverage, Sales, and Events—is a critical aspect to create holistic guest journeys and maximize the resort's total revenue. The ideal candidate will bring a wealth of experience managing high-touch spa environments, excellent financial acumen, and the ability to foster a culture of accountability and exceptional service. This role not only offers an inspiring leadership challenge but also affords the chance to contribute to a visionary hospitality concept at a fast-growing company committed to wellness and sustainability. Pacific Hospitality Group reiterates its equal opportunity employment stance and values diversity across all areas of operation.

Job Requirements

3-5+ years of leadership experience in a spa, wellness center, or luxury hospitality environment
at least 2 years in a supervisory/manager role
Strong financial acumen with proven experience managing a P&L and hitting revenue and profit targets
Demonstrated success in building and leading teams in a high-touch guest environment
Knowledge of spa software/POS systems, inventory control, and scheduling platforms
Excellent communication and interpersonal skills
able to influence across departments

Job Qualifications

3-5+ years of leadership experience in a spa, wellness center, or luxury hospitality environment
at least 2 years in a supervisory/manager role
Strong financial acumen with proven experience managing a P&L and hitting revenue and profit targets
Demonstrated success in building and leading teams in a high-touch guest environment
Knowledge of spa software/POS systems, inventory control, and scheduling platforms
Excellent communication and interpersonal skills
able to influence across departments
Experience in a luxury resort or hotel spa, in a city location
Background as a licensed therapist or esthetician is a plus but not required
Familiarity with Phoenix market and luxury traveler expectations

Job Duties

Oversee daily spa operations (front desk, locker rooms, treatment rooms, relaxation areas, fitness/wellness if applicable) to ensure smooth, consistent service delivery
Develop, implement, and maintain SOPs for all spa services, guest journeys, cleanliness, sanitation, and safety in line with state and local regulations
Manage scheduling to balance therapist productivity, guest demand, and labor costs
Ensure all licenses, certifications, and inspections are current and compliant
Own the spa P&L: forecast, budget, and deliver revenue, GOP, and flow-through targets
Optimize treatment mix, pricing, and promotions based on demand patterns, comp set, and guest feedback
Drive retail strategy (product curation, merchandising, inventory, and shrink management) to maximize retail capture and average retail per guest
Analyze daily/weekly KPIs (treatment utilization, therapist productivity, revenue per available treatment hour, retail per ticket, payroll %, cost of goods, etc.) and course-correct quickly
Curate a specific wellness experience leveraging local ingredients, terroir, and seasonality in treatments and retail
Ensure consistent luxury service standards: personalized greetings, consultative treatment recommendations, warm handoffs to other outlets (F&B, tasting rooms, activities)
Monitor guest feedback channels (post-stay surveys, online reviews, in-stay feedback) and drive action plans to maintain top-tier scores
Partner with Marketing/Revenue to create packages, promotions, and content that highlight the spa and wellness offering (e.g., spa + tasting menus, couple retreats, midweek locals offers)
Recruit, train, and develop a high-performing spa team (therapists, estheticians, attendants, front desk, supervisors)
Implement ongoing product and treatment training with vendor partners and internal trainers
Foster a culture of accountability, wellness, and hospitality
conduct regular 1:1s and performance reviews aligned with KPIs
Create and manage incentive programs for upselling, cross-selling, and retail performance while maintaining service integrity
Work closely with Rooms, F&B, Sales & Events, and Revenue to integrate spa into group offerings (retreats, weddings, corporate programs) and drive total resort revenue
Coordinate with Engineering and Housekeeping to maintain spa facilities at luxury standards and minimize downtime
Provide accurate, timely information to Sales for proposals, site inspections, and VIP itineraries