Spa Manager

The Ritz-Carlton, located at 3100 South St NW, Washington, DC, is a prestigious luxury hotel recognized worldwide for its exceptional standards of hospitality and service excellence. As part of Marriott International, a global leader in the hospitality industry, The Ritz-Carlton boasts over 100 award-winning properties globally, creating unforgettable experiences marked by warmth, thoughtful care, and unparalleled service. Known as the benchmark for luxury hospitality, The Ritz-Carlton fosters a culture that values creativity, compassion, and continuous improvement, ensuring guests receive exceptional care throughout their stay.

The role of Spa Manager at The Ritz-Carlton involves overseeing the day-to-day operations of the spa, which offers a wide range of services including salon treatments, skin care, massage, reservations, and locker room management. As a full-time management position with an annual salary range of $65,000 to $82,000 and bonus eligibility, this role requires a committed leader who can effectively supervise and coordinate spa employees while maintaining a high standard of guest and employee satisfaction.

In this role, you will act as the Spa Director’s representative in their absence, ensuring operational excellence through effective budget management, supply and inventory control, and maintaining superior cleanliness and standards throughout the spa. You will be responsible for guaranteeing that employees have the necessary equipment, uniforms, and supplies to perform their duties efficiently. Additionally, you will monitor financial operations, including budgets, payroll reports, and other statements, to ensure the spa operates within financial goals.

Exceptional customer service is the cornerstone of this position. You will be instrumental in setting a positive example for guest relations, actively engaging with guests to gather feedback and address concerns promptly and professionally. Empowering your team to deliver outstanding service and continuously improving service performance will be vital components of your leadership. You will foster guest satisfaction through regular team communications, emphasizing excellence and encouraging feedback loops to enhance service delivery.

The Spa Manager will also handle human resources functions such as soliciting employee feedback, addressing concerns through an open-door policy, enforcing department policies consistently, and participating in employee recognition and discipline procedures. This role involves overseeing employee training and orientation programs to ensure team members are well-prepared to meet the spa’s high standards. Building collaborative relationships within the team and celebrating successes publicly will help cultivate a positive and motivated work environment.

At The Ritz-Carlton, the Gold Standards—the Employee Promise, Credo, and Service Values—are foundational elements that guide daily operations and culture. As a Spa Manager, embodying these standards will be expected to ensure the delivery of gracious and thoughtful service that sets The Ritz-Carlton apart as a global leader in luxury hospitality. Joining The Ritz-Carlton means becoming part of a dynamic global team within the Marriott International portfolio, where your contributions and growth are valued. This role not only offers the opportunity to lead with impact but also to develop personally and professionally in an empowering environment dedicated to excellence and cultural diversity.