Spa Manager

The Ritz-Carlton is a preeminent luxury hospitality company known for its exceptional service and commitment to outstanding guest experiences. With more than 100 award-winning properties globally, it sets the benchmark for rare and special luxury service. The Ritz-Carlton employs passionate hospitality professionals who are dedicated to creating lifelong memories for guests by delivering gracious, thoughtful, and compassionate service every day. The company values diversity and inclusion, fostering a rich blend of cultures and talents among its associates, and emphasizes equal opportunity for all employees regardless of disability, veteran status, or any other protected status. The Ritz-Carlton's culture is firmly anchored on the "Gold Standards," which include their Employee Promise, Credo, and Service Values. These principles guide every aspect of the company’s operations and contribute directly to its reputation as a global leader in the luxury hotel industry.

The Spa Manager role at The Ritz-Carlton located at 25 W 28th St, New York, NY, is a full-time, management-level position with an annual salary range of $82,000 to $104,000 and eligibility for bonuses. This role is instrumental in overseeing and coordinating all spa service activities, including salon, skin care treatments, program coordination, reservations, front desk operations, massages, and locker room management. The Spa Manager ensures that both guest and employee satisfaction remain high while aligning operations with the budgetary and financial goals of the property. This leadership role includes supervising employees, managing supplies and equipment inventories, and maintaining cleanliness standards throughout the spa facilities. The manager also acts as the Spa Director's representative in their absence, demonstrating a thorough understanding of operating budgets, payroll, and financial documentation to assist in the department's fiscal management.

In addition to operational oversight, the Spa Manager is responsible for fostering an exceptional customer service culture. They set a positive example for guest relations, handle guest feedback and complaints with professionalism, and empower employees to deliver outstanding service. Continuous improvement and guest satisfaction are paramount, with the Spa Manager actively leading by example and motivating the team to enhance their service performance. The role also demands active participation in human resource functions such as soliciting employee feedback, addressing concerns, ensuring staff understands performance expectations, and participating in employee recognition and discipline procedures. Training and development are an integral part of the position, where the Spa Manager supports new hire orientations, ongoing training initiatives, and maintains open and collaborative relationships within the team to promote a supportive and motivated work environment.

Joining The Ritz-Carlton as the Spa Manager means becoming part of Marriott International’s prestigious portfolio of brands, where you can thrive professionally while contributing to one of the world’s leading luxury hospitality operations. This role offers the opportunity to be proud of your work, be part of a global team, and develop into the best version of yourself through the company's commitment to excellence, culture, and values.