Spa Manager

Gaylord Pacific Resort & Convention Center, located in Chula Vista, California, is a distinguished hospitality establishment under the Marriott International portfolio, known for delivering premium experiences in meeting spaces, events, and luxurious guest services. As part of the Gaylord Hotels brand, this resort offers exceptional amenities and accommodations designed to bring people together in extraordinary ways. The resort is dedicated to creating an inspiring work environment where team members, referred to as STARs, are encouraged to provide thoughtful, big-hearted service to guests while enjoying a wealth of career and personal development opportunities. Marriott International is committed to equal opportunity employment and fostering a diverse and inclusive culture where the unique backgrounds and talents of associates are celebrated. They firmly support non-discrimination practices and provide access and opportunity for all qualified applicants, including those with disabilities and veteran status, as well as individuals with criminal histories in accordance with applicable laws.

The Spa Manager role at Gaylord Pacific Resort & Convention Center is a full-time, management-level position located onsite, offering an annual salary range from $85,000 to $115,000 and eligibility for bonuses. This role is critical within the spa department, overseeing supervision and coordination of staff activities across various divisions including the salon, skin care, program coordination, reservations, reception desk, massage, and locker room areas. The Spa Manager ensures guests receive outstanding service while maintaining a high level of employee satisfaction and meeting departmental budgetary goals. The position involves stepping in as the acting Spa Director in their absence, effectively managing supplies, equipment, inventory, uniforms, and the overall cleanliness and operation of the spa facilities.

A key responsibility of the Spa Manager is managing the financial and operational aspects of the spa department. This includes understanding and interpreting budgets, operating statements, and payroll reports to assist in financial management. The Spa Manager is accountable for maintaining inventory levels within budget constraints and ensuring the spa environment is appealing and well-maintained. They work to align spa operations with the property's overall financial objectives, striving to achieve or surpass planned goals.

Customer service excellence is paramount in this role. The Spa Manager sets a positive example by cultivating strong guest relations, promptly addressing guest feedback and complaints, and fostering an empowered workforce delivering exceptional service. This role emphasizes continuous improvement through regular performance evaluation and departmental meetings focusing on guest satisfaction.

In the human resources domain, the Spa Manager facilitates an open-door policy encouraging employee feedback and addresses concerns proactively. They ensure all employees understand job expectations and operational parameters, participate in progressive discipline processes, and take part in ongoing employee recognition and training programs. Supporting new hire orientation and conducting regular training initiatives are also part of this leadership role, alongside promoting an inclusive and collaborative work environment. Celebrating team successes and recognizing individual contributions are important components of managing morale and engagement.

Ultimately, the Spa Manager supports the Spa Director in all aspects of spa operations, playing a vital leadership role that enhances both the guest and employee experience. By joining Gaylord Hotels and Marriott International, candidates become part of a global team where they can grow professionally, contribute meaningfully, and achieve their full potential while enjoying a comprehensive benefits package and a rewarding career.