Spa Host/Hostess- Part Time, $29.44/Hour

Honolulu, HI, USA|

Job Overview

Compensation

Hourly

Exact $29.44

Benefits

tuition paid upfront at network schools

Free lunch

Free parking

free theme park admission

Employee Discounts

Paid Time Off

Health Insurance

Job Description

Aulani, A Disney Resort and Spa, is a unique and enchanting destination located in Ko Olina, Hawaii. This resort combines the beloved magic of Disney with the beautiful charm of Hawaiian culture, offering guests an unforgettable vacation experience. Known for its exceptional hospitality and immersive environment, Aulani stands as a premium resort destination featuring a variety of amenities such as luxurious accommodations, exquisite dining options, entertainment, and an award-winning spa. The resort caters to families, couples, and individuals seeking relaxation and adventure in an idyllic setting.\n\nJoining Aulani means becoming part of a dynamic team dedicated to delivering magical moments to all guests. The resort's commitment to excellence is reflected in its warm, welcoming atmosphere and its drive to provide top-tier guest services. Employees benefit from working in a vibrant, multicultural environment that values creativity, teamwork, and personal growth. This is a full-time opportunity that comes with competitive compensation alongside a wide array of employee perks, including tuition paid upfront at network schools, free lunch, free parking, complimentary theme park admission, and more. \n\nThe role of the Spa Host/Hostess at Aulani, A Disney Resort and Spa, is pivotal in ensuring an exceptional guest experience at the resort's acclaimed spa and teen spa facilities. The Spa Host/Hostess serves as the first point of contact for guests, responsible for greeting visitors warmly and managing spa reception duties with efficiency and professionalism. This position involves handling reservations, checking guests in and out, and providing detailed information about spa treatments, packages, and services. In addition to front-of-house guest service, the Spa Host/Hostess may also be involved in selling spa services through the reservations office. \n\nThe role demands excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. The Spa Host/Hostess must maintain a clean, organized, and welcoming spa environment, ensuring that guests feel valued and cared for from arrival to departure. By utilizing spa computer systems proficiently and maintaining accurate records, the host/hostess contributes to the smooth daily operations of the spa. Ongoing training and involvement in promotions allow the Spa Host/Hostess to stay knowledgeable about current spa trends and product offerings, enhancing their ability to promote services and deliver exceptional guest satisfaction. \n\nThis position is ideal for individuals who enjoy working with people, have a friendly and outgoing personality, and who take pride in providing memorable service experiences. The Spa Host/Hostess plays a vital role in embodying the spirit of Aulani, marrying the tradition of Hawaiian hospitality with the renowned quality of Disney service standards. Through their dedication and professionalism, they help create a relaxing, enjoyable, and magical atmosphere that invites guests to return and share their own special moments at the resort.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Ability to multitask and maintain attention to detail
Strong communication and interpersonal skills
Friendly and outgoing personality
Basic computer proficiency
Ability to follow procedures and guidelines accurately
Reliable and punctual
Ability to handle cash transactions
Willingness to work flexible hours including weekends and holidays

Job Qualifications

Must be detail oriented and have the ability to multi task
Must have enthusiasm and possess excellent guest service skills
Excellent communication and listening skills
Enjoy working with people and possess a friendly and outgoing personality
Follows open/close procedures including, but not limited to counting out and balancing of funds at beginning and end of shifts
Adhere to loss prevention guidelines
Follow stock replenishment procedures
Prior retail and/or sales experience helpful
comfortable with suggestive selling
Basic mathematical skills are necessary

Job Duties

Properly open and close spa each day according to standard operating procedures
Accurately book, change and cancel spa appointments
Review guest appointment schedules as needed
Acknowledge and greet guests who enter and leave the spa facilities
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
Utilize spa computers with skill and proficiency
Maintain a spa desk bank
Answer the phone promptly and use the guest’s name throughout the phone conversation
Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area
Actively promote spa, treatments, services, sessions and retail as well as programs and promotions
Maintain a clean, safe, fully stocked and well organized work area
Handle guests questions and concerns professionally and courteously
Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
Regularly attend, participate in and support ongoing training to continue to be knowledgeable about current spa trends