Job Overview
Benefits
tuition paid upfront at network schools
Free lunch
Free parking
free theme park admission
Medical insurance
financial benefits
Paid Time Off
Job Description
Aulani, A Disney Resort and Spa, is a renowned luxury destination located in Hawaii that offers an extraordinary blend of Disney magic and Hawaiian culture. This family-friendly resort caters to guests seeking relaxation, adventure, and immersive experiences through its unique blend of picturesque scenery, world-class amenities, and exceptional hospitality. As part of the Disney Parks and Resorts division, Aulani operates with a commitment to creating memorable and magical experiences for every guest. The resort features beautifully designed accommodations, multiple dining options, a full-service spa, and recreational activities that appeal to individuals and families alike.
The Spa Host/Hostess role at Aulani is an integral part of the resort's guest services team. This position requires the individual to provide exceptional, personalized service to all spa guests, ensuring a smooth and welcoming experience from the moment they walk through the doors. The Spa Host/Hostess manages reception duties, concierge services, and reservations handling within both the main spa and the teen spa. This role is essential to maintaining the high standards of hospitality that Disney is known for and involves greeting guests, scheduling appointments, facilitating check-ins and check-outs, and promoting spa treatments and retail products.
Working at Aulani as a Spa Host/Hostess means becoming part of a vibrant, inclusive team dedicated to delivering unparalleled customer service. This position offers opportunities to engage with a diverse range of guests from around the world, providing insights into spa offerings while supporting the daily operations of the spa facility. The role demands strong communication skills, attention to detail, and the ability to multitask efficiently in a dynamic, fast-paced environment.
Employees at Aulani enjoy competitive pay at $29.44 per hour in Hawaii, along with a comprehensive benefits package that may include medical and financial perks tailored to the position and level of employment. Additional exclusive benefits such as tuition paid upfront at network schools, free lunch, free parking, complimentary theme park admission, and more add value to the overall compensation and employee experience.
This part-time role requires availability for at least three full days a week, including one weekend day, with flexible scheduling to accommodate the resort's 24/7 operations. Training may involve working up to 40 hours per week to ensure the new team member is well-prepared for success. Candidates passionate about guest service with enthusiasm for working in a culturally rich and magical environment will find this position rewarding and fulfilling.
If you bring excellent communication, listening skills, and a friendly personality, alongside previous experience in retail or sales (preferred but not required), you could thrive at Aulani. Additionally, having some knowledge of Hawaiian or Japanese language and familiarity with spa products and services would be advantageous, though not mandatory. Overall, the Spa Host/Hostess plays a vital role in creating a serene, welcoming atmosphere that encourages guests to enjoy and return to Aulani's exceptional spa facilities.
The Spa Host/Hostess role at Aulani is an integral part of the resort's guest services team. This position requires the individual to provide exceptional, personalized service to all spa guests, ensuring a smooth and welcoming experience from the moment they walk through the doors. The Spa Host/Hostess manages reception duties, concierge services, and reservations handling within both the main spa and the teen spa. This role is essential to maintaining the high standards of hospitality that Disney is known for and involves greeting guests, scheduling appointments, facilitating check-ins and check-outs, and promoting spa treatments and retail products.
Working at Aulani as a Spa Host/Hostess means becoming part of a vibrant, inclusive team dedicated to delivering unparalleled customer service. This position offers opportunities to engage with a diverse range of guests from around the world, providing insights into spa offerings while supporting the daily operations of the spa facility. The role demands strong communication skills, attention to detail, and the ability to multitask efficiently in a dynamic, fast-paced environment.
Employees at Aulani enjoy competitive pay at $29.44 per hour in Hawaii, along with a comprehensive benefits package that may include medical and financial perks tailored to the position and level of employment. Additional exclusive benefits such as tuition paid upfront at network schools, free lunch, free parking, complimentary theme park admission, and more add value to the overall compensation and employee experience.
This part-time role requires availability for at least three full days a week, including one weekend day, with flexible scheduling to accommodate the resort's 24/7 operations. Training may involve working up to 40 hours per week to ensure the new team member is well-prepared for success. Candidates passionate about guest service with enthusiasm for working in a culturally rich and magical environment will find this position rewarding and fulfilling.
If you bring excellent communication, listening skills, and a friendly personality, alongside previous experience in retail or sales (preferred but not required), you could thrive at Aulani. Additionally, having some knowledge of Hawaiian or Japanese language and familiarity with spa products and services would be advantageous, though not mandatory. Overall, the Spa Host/Hostess plays a vital role in creating a serene, welcoming atmosphere that encourages guests to enjoy and return to Aulani's exceptional spa facilities.
Job Requirements
- Part-time availability for a minimum of 3 full days including one weekend day
- Availability to work up to 40 hours per week during training
- Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events
- Prior concierge or reservation sales experience preferred
- Familiarity with spa products/services and terminology helpful
- Sales training preferred
- Computer knowledge and ease of use
- Knowledge of Hawaiian/Japanese language preferred
Job Qualifications
- Must be detail oriented and have the ability to multi task
- Must have enthusiasm and possess excellent guest service skills
- Excellent communication and listening skills
- Enjoy working with people and possess a friendly and outgoing personality
- Follows Open/Close procedures including, but not limited to counting out and balancing of funds at beginning and end of shifts
- Adhere to loss prevention guidelines
- Follow stock replenishment procedures
- Prior retail and/or sales experience helpful
- comfortable with suggestive selling
- Basic mathematical skills are necessary
Job Duties
- Properly open and close spa each day according to standard operating procedures
- Accurately book, change and cancel spa appointments
- Review guest appointment schedules as needed
- Acknowledge and greet guests who enter and leave the spa facilities
- Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
- Utilize spa computers with skill and proficiency
- Maintain a Spa Desk Bank
- Answer the phone promptly and use the guest’s name throughout the phone conversation
- Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area
- Actively promote spa, treatments, services, sessions and retail as well as programs and promotions
- Maintain a clean, safe, fully stocked and well-organized work area
- Handle guests questions and concerns professionally and courteously
- Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
- Regularly attend, participate in and support ongoing training to continue to be knowledgeable about current spa trends
Job Criteria
Experience
No experience required
Job Location
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