Spa Host - Part Time

Reno, NV, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Job Description

This job opening is with a well-established spa facility known for providing exceptional wellness and relaxation experiences to its guests. The spa prides itself on maintaining a serene atmosphere where customers can enjoy a range of treatments designed to promote physical and mental well-being. As a service-driven company, the spa emphasizes guest satisfaction, quality service, and operational excellence. The facility employs a team of professionals who are dedicated to creating a welcoming environment, ensuring every visitor's experience is seamless from arrival to departure. This spa is a leading player in the hospitality and wellness industry, committed to fostering health, beauty, and relaxation for all clients.

The role presented is for a Spa Guest Services Associate, a key position that directly interacts with guests to deliver outstanding customer service. This is a full-time position requiring candidates with at least one year of spa operations experience or equivalent qualifications. The successful candidate will possess excellent communication skills and demonstrate proficiency in managing guest inquiries, scheduling appointments, and assisting the treatment staff to ensure smooth spa operations. This role demands a collaborative mindset, attention to detail, and the ability to multitask in a fast-paced environment. The associate will be responsible for maintaining a clean and organized environment, helping guests with check-in and check-out processes, and ensuring guests are comfortable and well-informed throughout their visit. This position offers opportunities for professional growth within the wellness and hospitality sector and is vital for upholding the spa's reputation for superior client service and satisfaction.

Job Requirements

Minimum of 1 year’s experience in spa operations is preferred
Must have exceptional oral and written communication skills
Ability to manage multiple guest requests and appointments accurately
Must be able to work flexible shifts including holidays, nights, and weekends
Must be able to maintain appropriate Alcohol Awareness card
Must be at least 18 years of age
Must be able to stand and walk for extended periods and occasionally lift or carry up to 25 pounds

Job Qualifications

Minimum of 1 year’s experience in spa operations is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
Exceptional oral and written communication skills
Interpersonal skills to deal with guests and team members at all levels of the company
Possess a strong attention to detail, time management, and organizational skills
Ability of complex reading, writing, math, and task completion skills is required
Must have clerical, coordination, instructing, precision working, following instructions, memorization, problem solving, and decision making skills
Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate
Must be a minimum of 18 years of age

Job Duties

Listen and respond to guest inquiries using a positive, clear speaking voice
Answer questions and offer assistance to provide guest satisfaction
Relay accurate information to guests
Ensure that all guests are on time for their treatments by communicating where to wait and by locating them throughout the spa prior to their service
Follow through on guest requests and needs completing all necessary communications
Assist treatment staff with spa treatment preparation and clean up as needed
Monitor guests’ safety and comfort while using the spa facilities
Register guests by inputting information into computer and assigning appointments
Settle and check out guest’s accounts by inputting method of payment into computer and finalizing transactions
Answer calls, process requests and schedule appointments for guests with emphasis on accuracy as well as upselling
Follow-up on calls to maintain proper communications with guests, departmental staff, and management staff
Assist guests in locker room areas ensuring items are stocked, organized, and area is clean
Any other duties as assigned within the scope of this position