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Spa Hospitality Guest Services Concierge

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

competitive salary
Dental Insurance
Employee Discounts
flexible schedule
Training and Development
Vision Insurance

Job Description

Woodhouse Spas is America’s premier day spa chain, renowned for its commitment to affordable luxury and exceptional client experiences. Named America’s best day spa by American Spa Magazine, Woodhouse Spas emphasizes a welcoming, relaxing environment where every guest feels special and valued. As an industry leader, the company combines soothing ambiance, skilled treatments, and attentive service to redefine the day spa experience. With multiple locations nationwide, Woodhouse prides itself on maintaining a consistent and high-quality standard that guests can rely on for rejuvenation and wellness. The company culture revolves around excellence, teamwork, and continuous growth, making it a highly sought-after... Show More

Job Requirements

  • Prior experience in spa, hotel, or salon hospitality
  • High school diploma or equivalent
  • Excellent communication skills
  • Ability to provide friendly and attentive service
  • Flexibility to work full-time schedule
  • Commitment to maintaining a clean and welcoming environment
  • Willingness to participate in training programs

Job Qualifications

  • Previous spa, hotel, or salon experience
  • Strong interpersonal and communication skills
  • Ability to provide exceptional customer service
  • Positive and enthusiastic attitude
  • Ability to multitask and manage time effectively
  • Detail-oriented and attentive to guest needs
  • Team player willing to support leadership when needed

Job Duties

  • Provides personal attention from the time the guest walks through the door
  • Educates the guest on the Woodhouse experience including a warm welcome, introduction to locker room and amenities
  • Answers the phone with a smile each and every time
  • Acts as brand ambassador ensuring clean, safe place with appropriate lighting, music, and scent
  • Supports back of house tasks such as serving refreshments, laundry, and cleaning
  • Remembers and attends to guest preferences and special occasions
  • Serves as backup for leadership team to ensure smooth operation

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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