Spa Group Sales Coordinator

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Work environment support

Job Description

The Phoenician, a Luxury Collection Resort located in Scottsdale, Arizona, is a prestigious resort known for its exceptional service, elegant accommodations, and outstanding amenities. As part of Marriott International's Luxury Collection, which includes over 120 hotels worldwide, The Phoenician embodies a rich heritage of luxury and cultural storytelling. This resort offers guests an extraordinary experience by combining history, culture, and personalized hospitality in a breathtaking desert setting. Marriott International is committed to fostering diversity, inclusion, and equal employment opportunities, making this a welcoming environment for all associates.

This full-time, non-management role is centered around providing excellent administrative support and serving as a vital point of contact between the resort and its guests. The position is based onsite at The Phoenician, located at 6000 E Camelback Rd, Scottsdale, Arizona. It requires open availability to best support the dynamic environment of a luxury resort. The core responsibilities involve managing communications with guests via phone and email, handling database entries and retrieval, and ensuring guest requests and inquiries are addressed promptly and professionally. The ideal candidate will be proficient in standard office equipment and software including word processors, spreadsheets, databases, and presentation programs.

In this role, the successful applicant will be expected to maintain company policies and ensure professional appearance and confidentiality at all times. Greeting guests according to company standards, anticipating and responding to guest needs, and assisting guests with disabilities are essential elements of the job. Effective and clear communication skills are crucial as the role includes drafting letters, memos, and other documents as well as managing telephone protocols. Building positive working relationships with colleagues across departments and supporting team objectives will contribute significantly to the overall guest experience and operational success. The position demands responsibility for safety awareness, reporting accidents or unsafe conditions, and the ability to move and handle objects up to 10 pounds, facilitating the efficient running of daily duties.

Marriott International places a high value on storytelling and cultural heritage, which aligns with The Phoenician's mission to offer authentic luxury experiences that create lasting memories. Joining The Luxury Collection means becoming part of a global network dedicated to excellence, innovation, and personalized guest engagement. This role is ideal for those who take pride in delivering exceptional service, have a passion for hospitality, and seek an opportunity to grow within a respected and internationally recognized brand.

Job Requirements

High school diploma or equivalent
Previous experience in administrative or customer service roles
Proficient in computer and office software applications
Excellent communication and interpersonal skills
Ability to work full-time with open availability preferred
Ability to handle tasks requiring physical activity such as lifting objects up to 10 pounds
Professional appearance and discretion with confidential information
Ability to work in a dynamic, fast-paced hospitality environment
Willingness to comply with company policies and procedures.

Job Qualifications

High school diploma or equivalent
Experience in administrative or customer service roles preferred
Proficiency with standard office software including word processors, spreadsheets, and databases
Excellent communication skills both verbal and written
Ability to handle multiple tasks efficiently and maintain attention to detail
Comfortable using office equipment and technology
Ability to work in a fast-paced environment and provide excellent guest service
Strong interpersonal skills and ability to work collaboratively in a team environment
Bilingual skills are a plus but not required.

Job Duties

Serve as point of contact with customers and communicate with them by phone and email to respond to inquiries and requests
Enter and retrieve information from computer databases using keyboard, mouse, or trackball to update files, records, and reservations and respond to guest inquiries
Operate standard office equipment apart from computers
Compose letters, memos, and other documents using word processors, spreadsheets, databases, or presentation software
Transmit information or documentation using computer, mail, or fax including reviewing and editing written information for accuracy and completeness
Enter and locate job-related information using computers and/or point of sale systems
Comply with all company policies and procedures, maintain a neat and professional appearance and confidentiality of proprietary information
Greet all guests in accordance with company standards, anticipate their service needs and respond accordingly
Speak clearly and professionally with others, prepare and proofread accurate and complete written documents and answer phones using proper protocol
Cultivate and sustain positive working relationships with other employees and departments, support team objectives and respond appropriately to employee concerns
Report accidents, injuries, and unsafe work conditions to management
Move, lift, transport, push, drag, and position objects weighing up to 10 pounds without assistance
Perform other reasonable job duties as requested by supervisors.