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Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Work environment support
Job Description
The Phoenician, a Luxury Collection Resort located in Scottsdale, Arizona, is a prestigious resort known for its exceptional service, elegant accommodations, and outstanding amenities. As part of Marriott International's Luxury Collection, which includes over 120 hotels worldwide, The Phoenician embodies a rich heritage of luxury and cultural storytelling. This resort offers guests an extraordinary experience by combining history, culture, and personalized hospitality in a breathtaking desert setting. Marriott International is committed to fostering diversity, inclusion, and equal employment opportunities, making this a welcoming environment for all associates.
This full-time, non-management role is centered around providing excellent administrative support a... Show More
This full-time, non-management role is centered around providing excellent administrative support a... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in administrative or customer service roles
- Proficient in computer and office software applications
- Excellent communication and interpersonal skills
- Ability to work full-time with open availability preferred
- Ability to handle tasks requiring physical activity such as lifting objects up to 10 pounds
- Professional appearance and discretion with confidential information
- Ability to work in a dynamic, fast-paced hospitality environment
- Willingness to comply with company policies and procedures.
Job Qualifications
- High school diploma or equivalent
- Experience in administrative or customer service roles preferred
- Proficiency with standard office software including word processors, spreadsheets, and databases
- Excellent communication skills both verbal and written
- Ability to handle multiple tasks efficiently and maintain attention to detail
- Comfortable using office equipment and technology
- Ability to work in a fast-paced environment and provide excellent guest service
- Strong interpersonal skills and ability to work collaboratively in a team environment
- Bilingual skills are a plus but not required.
Job Duties
- Serve as point of contact with customers and communicate with them by phone and email to respond to inquiries and requests
- Enter and retrieve information from computer databases using keyboard, mouse, or trackball to update files, records, and reservations and respond to guest inquiries
- Operate standard office equipment apart from computers
- Compose letters, memos, and other documents using word processors, spreadsheets, databases, or presentation software
- Transmit information or documentation using computer, mail, or fax including reviewing and editing written information for accuracy and completeness
- Enter and locate job-related information using computers and/or point of sale systems
- Comply with all company policies and procedures, maintain a neat and professional appearance and confidentiality of proprietary information
- Greet all guests in accordance with company standards, anticipate their service needs and respond accordingly
- Speak clearly and professionally with others, prepare and proofread accurate and complete written documents and answer phones using proper protocol
- Cultivate and sustain positive working relationships with other employees and departments, support team objectives and respond appropriately to employee concerns
- Report accidents, injuries, and unsafe work conditions to management
- Move, lift, transport, push, drag, and position objects weighing up to 10 pounds without assistance
- Perform other reasonable job duties as requested by supervisors.
Job Criteria
Experience
No experience required
Job Location
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