Spa Group Coordinator

St. Regis Hotels & Resorts, a prestigious and globally recognized luxury hotel brand under Marriott International, is synonymous with timeless glamour and modern sophistication. With over 50 luxury hotels and resorts in prime locations worldwide, St. Regis is committed to delivering exquisite guest experiences marked by impeccable service and exclusivity. The brand’s legacy dates back to the early 20th century, beginning with the original St. Regis Hotel in New York, established by John Jacob Astor IV. This esteemed heritage underpins the unwavering dedication to exceptional hospitality, where every guest’s needs are anticipated and met with a blend of classic elegance and contemporary sensitivity.

Being part of St. Regis means joining an elite portfolio of brands within Marriott International, one of the world’s leading hospitality companies. Marriott International champions diversity, inclusion, and equal opportunity, fostering a welcoming environment where employees feel valued and empowered. The firm actively promotes a culture that respects varied backgrounds, talents, and experiences, ensuring a workplace free from discrimination. Employees are encouraged to bring their authentic selves to work and grow professionally in a supportive and dynamic setting.

The Reservations position at St. Regis Newport Beach is a full-time, non-management role offering a competitive hourly wage of $28.50. Located at 22701 Pelican Hill Rd S, Newport Beach, California, this role is pivotal in ensuring seamless booking experiences that enhance guest satisfaction. The Reservations team is responsible for processing room reservations, managing special requests, changes, and cancellations received via phone, fax, or email. This role demands a keen understanding of guest preferences and needs, enabling the agent to recommend appropriate room types and rates while ensuring availability.

The Reservations Specialist plays a critical role in upholding the brand standards by explaining cancellation policies, special rates, and guaranteed booking terms to guests. It involves meticulous documentation and communication, particularly concerning VIP guest reservations. The position requires expertise in using reservation systems to access and update customer data accurately and efficiently. Coordination with other departments to resolve booking-related issues further emphasizes the collaborative nature of this role, directly impacting the overall guest experience.

In addition, this role involves managing group bookings by entering room lists and verifying room blocks to maintain the necessary availability. It requires attention to detail in preparing group accounts in compliance with accounting policies. Adherence to company policies regarding uniform, appearance, confidentiality, and asset protection is essential.

The Reservations Specialist is also expected to deliver exceptional guest service by greeting and anticipating guests’ service needs, including assisting guests with disabilities, and maintaining professionalism in communication. This role demands excellent verbal and written communication skills, with a focus on clarity and courtesy. The ability to foster positive working relationships and contribute to team objectives is highly valued. Physical requirements include the ability to move and handle objects up to 10 pounds, reflecting the practical aspects of this position.

St. Regis Hotels & Resorts invites dedicated individuals to become part of a world-class team where they can perform at their best and grow into their best selves. This role offers the opportunity to immerse oneself in the luxury hospitality industry and to contribute meaningfully to delivering unparalleled guest experiences in an environment of collaboration, respect, and excellence.