Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $21.01
Benefits
employee discount
Job Description
This luxurious and diverse hospitality establishment encompasses a luxury hotel, spa, salon, fitness studio, and retail boutique, creating a unique and upscale environment for guests seeking relaxation, wellness, beauty, and retail experiences all under one roof. Known for its dedication to delivering impeccable service and an elevated guest experience, this establishment has cultivated a reputation for excellence in the hospitality industry. Employing a part-time Front Desk Receptionist ensures that every guest feels welcomed and valued from the moment they arrive. The position offers competitive pay starting from $21.01 per hour and is based on-site, emphasizing the importance of a professional and polished presence as the face of the brand at all times.
The role of Front Desk Receptionist is vital to the smooth operation of this multi-faceted facility. This is a fast-paced, client-facing position that demands the ability to multitask effectively and maintain a warm, welcoming, and professional demeanor throughout each guest interaction. The Front Desk Receptionist manages check-ins, check-outs, and the daily appointment flow across all departments, including the spa, salon, fitness classes, and retail boutique. An essential part of the job involves handling phone calls, responding to emails, and managing booking inquiries with excellent etiquette and clear communication, often utilizing the Mindbody booking system.
In addition to administrative and customer service responsibilities, the Front Desk Receptionist plays a proactive role in promoting the establishment's offerings by providing knowledgeable guidance on various services, memberships, packages, classes, and retail products. The position requires a natural sales-minded approach, seamlessly upselling services and products while maintaining the luxury brand’s tone and image. Daily cash handling and accurate closing of sales through the point-of-sale system are crucial duties, emphasizing attention to detail and integrity.
Maintaining an organized and professional front desk environment is paramount. The receptionist ensures that locker rooms, fitness studios, and spa areas are clean, well-stocked, and guest-ready at all times, supporting daily operations through team coordination with therapists, instructors, and management staff. The role also encompasses light maintenance responsibilities such as restocking supplies, wiping down equipment, and ensuring retail displays are appealing and fully stocked during slower periods.
The ideal candidate is polished, positive, and service-driven, understanding that the first impression is the foundation for an exceptional guest experience. They thrive in high-energy environments, exhibit strong organizational skills, and embody a professional appearance suitable for representing a luxury brand. This part-time role offers not only an opportunity to work in an exquisite setting but also benefits like employee discounts that enhance the overall employment experience, making it an attractive opportunity for service-oriented professionals dedicated to hospitality excellence.
The role of Front Desk Receptionist is vital to the smooth operation of this multi-faceted facility. This is a fast-paced, client-facing position that demands the ability to multitask effectively and maintain a warm, welcoming, and professional demeanor throughout each guest interaction. The Front Desk Receptionist manages check-ins, check-outs, and the daily appointment flow across all departments, including the spa, salon, fitness classes, and retail boutique. An essential part of the job involves handling phone calls, responding to emails, and managing booking inquiries with excellent etiquette and clear communication, often utilizing the Mindbody booking system.
In addition to administrative and customer service responsibilities, the Front Desk Receptionist plays a proactive role in promoting the establishment's offerings by providing knowledgeable guidance on various services, memberships, packages, classes, and retail products. The position requires a natural sales-minded approach, seamlessly upselling services and products while maintaining the luxury brand’s tone and image. Daily cash handling and accurate closing of sales through the point-of-sale system are crucial duties, emphasizing attention to detail and integrity.
Maintaining an organized and professional front desk environment is paramount. The receptionist ensures that locker rooms, fitness studios, and spa areas are clean, well-stocked, and guest-ready at all times, supporting daily operations through team coordination with therapists, instructors, and management staff. The role also encompasses light maintenance responsibilities such as restocking supplies, wiping down equipment, and ensuring retail displays are appealing and fully stocked during slower periods.
The ideal candidate is polished, positive, and service-driven, understanding that the first impression is the foundation for an exceptional guest experience. They thrive in high-energy environments, exhibit strong organizational skills, and embody a professional appearance suitable for representing a luxury brand. This part-time role offers not only an opportunity to work in an exquisite setting but also benefits like employee discounts that enhance the overall employment experience, making it an attractive opportunity for service-oriented professionals dedicated to hospitality excellence.
Job Requirements
- High school diploma or equivalent
- Previous experience in reception or customer service role preferred
- Ability to multitask effectively in a fast-paced environment
- Familiarity with Mindbody booking system preferred
- Excellent communication skills in English
- Positive and outgoing personality
- Strong organizational skills and attention to detail
- Professional appearance suitable for luxury brand representation
- Ability to work part-time hours
- Reliable and punctual
- Basic proficiency with POS and payment processing systems
Job Qualifications
- Strong multitasking skills in a fast-paced environment
- Experience in spa, salon, hotel, fitness, or hospitality preferred
- Mindbody booking system experience preferred
- Excellent English communication and phone presence
- Positive, outgoing, and kind personality
- Highly organized with strong attention to detail
- Sales-minded with a warm, consultative approach
- Professional appearance and ability to represent a luxury brand
Job Duties
- Greet all guests and members with a warm, welcoming, and professional demeanor
- Manage check-ins, check-outs, and daily appointment flow across spa, salon, fitness, and retail
- Answer phones, respond to emails, and assist with booking inquiries with excellent etiquette and clear communication
- Book and manage appointments across multiple departments using Mindbody
- Provide knowledgeable guidance on services, classes, memberships, and retail offerings
- Upsell services, memberships, packages, and retail in a natural, luxury-focused way
- Process payments, handle POS transactions, and accurately close out daily sales
- Maintain a calm, organized, and professional front desk environment at all times
- Ensure locker rooms, fitness studio, and spa areas are clean, stocked, and guest-ready
- Support daily operations by coordinating with therapists, instructors, and management
- Assist with retail sales, product recommendations, and inventory restocking
- Enforce company policies including scheduling, cancellations, and membership guidelines
- Assist with opening and closing duties to ensure smooth day-to-day operations
- Organize retail displays, restock supplies, wipe down equipment, re-roll mats, and maintain overall presentation of the space during downtime
- Create a seamless, elevated guest experience from arrival to departure
Job Criteria
Experience
No experience required
Job Location
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