Spa Front Desk & Reservations Agent

The Fairmont Scottsdale Princess is Arizona's largest and longest-running AAA Five Diamond hotel, renowned for offering luxury and world-class hospitality. This prestigious resort boasts 750 exquisitely appointed guestrooms, over 300,000 square feet of versatile meeting and event space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa, making it a premier destination for travelers seeking top-tier accommodations and exceptional experiences. Located in the heart of Scottsdale, Arizona, the hotel is a landmark in the region's hospitality landscape and hosts celebrated events such as the WM Phoenix Open, Easter at the Princess, Summer at the Princess Pumpkin Fest, and Christmas at the Princess. Employees enjoy a supportive work environment with valuable benefits including matching retirement plans, travel discounts, and comprehensive medical and dental coverage.

The Spa Reservations Coordinator role at The Fairmont Scottsdale Princess plays a pivotal part in delivering unforgettable experiences in the luxury spa environment. As the first point of contact for guests seeking the highest level spa services, this position is foundational to shaping guest interactions and setting a welcoming, professional tone. The coordinator is entrusted with greeting guests warmly over the phone, guiding them through the spa’s offerings and wellness journey, managing reservation details including bookings, cancellations and transaction processing, and facilitating upselling opportunities. This role demands a proactive and engaging personality capable of maintaining professionalism while promoting a safe, health-conscious environment aligned with hotel standards. Working at a Five Diamond spa environment offers an enriching career opportunity where attention to detail, guest service excellence, and operational efficiency converge to create memorable wellness experiences. This position not only requires familiarity with spa operations but also the flexibility and communication skills necessary to thrive in a fast-paced luxury service setting. Candidates with prior spa or salon experience who are comfortable using reservation software such as Book4Time, possess bilingual skills, and are committed to upholding the renowned grooming standards of Fairmont Scottsdale Princess will find this role rewarding. The opportunity also includes ongoing professional development through exclusive learning programs designed to enhance skills and career growth, as well as access to employee discounts and a welcoming professional community of Heartists committed to teamwork and exemplary guest service. This is a full-time position inviting passionate individuals to contribute to the legacy of this iconic hotel spa, elevating every guest’s wellness journey from the initial contact onward.