Spa Front Desk Agent

The Ritz-Carlton, located at 201 E Trade St, Charlotte, North Carolina, is one of the most prestigious luxury hotel brands globally, renowned for delivering exceptional experiences and unparalleled service in the hospitality sector. As part of Marriott International, The Ritz-Carlton combines the rich heritage of classic luxury hospitality with innovative service standards to create an environment where every guest feels welcomed, valued, and cared for. Marriott International is a global leader in the hotel and lodging industry, operating thousands of properties worldwide and known for its commitment to diversity, inclusion, and employee empowerment.

This particular role is a full-time, non-management Spa position within The Ritz-Carlton Charlotte's spa facilities. The role focuses on providing superior guest service by managing spa appointments, ensuring the smooth operation of scheduling, and supporting both guests and spa team members to maximize satisfaction and operational efficiency. The candidate will be responsible for scheduling services for individuals and large groups using the spa's reservation software, confirming appointments, managing cancellations, and communicating updates to providers and management. Maintaining accurate financial transactions including cash handling, payment processing, and tip logging is an integral part of this position.

Beyond administrative duties, the role demands a genuine passion for guest interaction, including welcoming and orienting guests upon arrival, answering inquiries about services, and promoting spa or salon offerings to increase utilization and revenue. The role requires collaboration with various departments including Accounting and Engineering to ensure maintenance requests are addressed, transactions are reconciled, and safety incidents are reported. Upholding The Ritz-Carlton's gold standards is a fundamental aspect of the job, ensuring every guest experience reflects the brand's dedication to luxury and personalized service. Employees are expected to demonstrate professional appearance, confidentiality, and uphold company policies at all times.

This position is ideal for individuals with a high school diploma or equivalent, who have less than one year of related work experience but possess strong communication skills, attention to detail, and the ability to multitask in a dynamic, guest-centric environment. The Ritz-Carlton fosters an inclusive culture that values diversity and offers opportunities for career growth within Marriott International's extensive global portfolio. As part of the team, employees receive training in the company’s gold standards, service values, and enjoy the satisfaction of delivering memorable service in a distinguished environment.

Working at The Ritz-Carlton Charlotte provides a unique opportunity to build a career in luxury hospitality within a globally respected brand. The organization emphasizes teamwork, creativity, and continuous improvement, empowering its associates to contribute meaningfully to guest satisfaction and business success. This fully onsite role expects candidates to be proactive, courteous, and service-oriented while managing multiple responsibilities efficiently. Joining The Ritz-Carlton means becoming part of a worldwide community dedicated to excellence and offering guests unparalleled comfort, care, and experiences every day.