Spa Front Desk Agent

The Ritz-Carlton, located at 201 E Trade St, Charlotte, North Carolina, is part of the prestigious Marriott International portfolio, renowned worldwide for delivering exemplary luxury hospitality. This award-winning hotel brand has earned its reputation as a global leader by setting the standard for rare and special luxury service, priding itself on the care and comfort it provides to its guests. The Ritz-Carlton's legacy is built on its Gold Standards, a set of guiding principles that promote gracious, thoughtful service, and emphasize culture-driven success. The company is committed to fostering an inclusive environment where diverse backgrounds, talents, and experiences of associates are celebrated and valued. Marriott International is an equal opportunity employer and upholds strict policies against discrimination, ensuring fairness and respect for all employees regardless of disability, veteran status, or any other protected classification by law.

This full-time, non-management Spa Scheduler position at The Ritz-Carlton in Charlotte emphasizes precision, hospitality, and efficient service. The role is vital in maintaining a seamless guest experience by managing spa and salon appointments for individuals and large groups via a specialized reservation software system. The scheduler confirms appointments, updates scheduling lists, communicates changes to service providers, and resolves any conflicts to ensure smooth spa operations. The position includes greeting guests with professionalism and warmth, providing spa orientation, promoting and selling spa and salon services, processing payments, and handling monetary responsibilities like managing the assigned bank and cash tips. Additionally, the role entails reporting any maintenance needs, accidents, or unsafe work conditions, thereby contributing to a secure and efficient work environment.

Beyond scheduling and financial duties, the Spa Scheduler embodies the customer service values of The Ritz-Carlton by anticipating guest needs, assisting guests with disabilities, and maintaining confidentiality and company standards at all times. The role requires excellent communication abilities, professionalism in appearance, and a strong team orientation to collaborate with colleagues and management effectively. This position offers a unique opportunity to join an elite team that creates exceptional experiences for guests, fostering lifelong memories and upholding a standard of excellence. Employees at The Ritz-Carlton are encouraged to grow their careers, embrace creativity, and be part of a global team dedicated to making a lasting impact in luxury hospitality.