Job Overview
Benefits
Affordable Health Insurance
Dental Insurance
On-site Medical Center
competitive compensation
Holiday pay
Birthday pay
Paid vacation
Tuition Reimbursement
401(k) retirement savings plan
childcare financial assistance
Hospitality discounts
Career growth opportunities
Job Description
Rosen Hotels & Resorts is a prominent hospitality company based in Orlando, Florida, renowned for its commitment to exceptional guest experiences and superior service standards. With over 3,000 associates, Rosen Hotels & Resorts is recognized as one of Florida's most respected hospitality groups. The company fosters a diverse and friendly workplace where individuality and innovative ideas are highly valued. Employees thrive in an environment that emphasizes teamwork, personal growth, and professional development, making it a desirable destination for hospitality professionals seeking rewarding career opportunities.
The Spa Front Desk position is a vital role within Rosen Hotels & Resorts, serving as the first point of contact for guests visiting the spa. This position ensures a warm, welcoming, and efficient experience for all clients by expertly managing inquiries, scheduling appointments, and upholding the company’s established standards of customer service. The person in this role must be detail-oriented, possess effective conflict management skills, and excel in decision-making to enhance guest satisfaction. The Spa Front Desk Associate also supports ancillary roles such as Gift Shoppe Attendant and Locker Attendant when needed, demonstrating flexibility and a comprehensive approach to guest service.
This full-time position is designed for individuals who are passionate about hospitality and wellness services. The successful candidate will play a crucial role in managing guest interactions, handling phone and email communications, processing payments, and maintaining accurate financial records with integrity and professionalism. Rosen Hotels & Resorts values employees who are proactive, communicative, and comfortable working in a fast-paced environment while maintaining a high level of care and precision.
Working at Rosen Hotels & Resorts offers numerous benefits including competitive compensation, health and dental insurance, paid vacation, holiday pay, tuition reimbursement, and a host of other employee perks which contribute to a balanced and rewarding work life. By joining this team, the Spa Front Desk Associate becomes part of a company that prioritizes respect, inclusion, and career advancement. This role is ideal for candidates who are eager to develop a robust skill set within the hospitality and wellness industry, while contributing positively to the guest experience and the company’s reputation for excellence.
The Spa Front Desk position is a vital role within Rosen Hotels & Resorts, serving as the first point of contact for guests visiting the spa. This position ensures a warm, welcoming, and efficient experience for all clients by expertly managing inquiries, scheduling appointments, and upholding the company’s established standards of customer service. The person in this role must be detail-oriented, possess effective conflict management skills, and excel in decision-making to enhance guest satisfaction. The Spa Front Desk Associate also supports ancillary roles such as Gift Shoppe Attendant and Locker Attendant when needed, demonstrating flexibility and a comprehensive approach to guest service.
This full-time position is designed for individuals who are passionate about hospitality and wellness services. The successful candidate will play a crucial role in managing guest interactions, handling phone and email communications, processing payments, and maintaining accurate financial records with integrity and professionalism. Rosen Hotels & Resorts values employees who are proactive, communicative, and comfortable working in a fast-paced environment while maintaining a high level of care and precision.
Working at Rosen Hotels & Resorts offers numerous benefits including competitive compensation, health and dental insurance, paid vacation, holiday pay, tuition reimbursement, and a host of other employee perks which contribute to a balanced and rewarding work life. By joining this team, the Spa Front Desk Associate becomes part of a company that prioritizes respect, inclusion, and career advancement. This role is ideal for candidates who are eager to develop a robust skill set within the hospitality and wellness industry, while contributing positively to the guest experience and the company’s reputation for excellence.
Job Requirements
- High school diploma or equivalent preferred
- minimum 6 months of customer service experience preferred
- strong verbal and written communication skills
- excellent attention to detail
- ability to lift to 25 lbs consistently and 50 lbs infrequently
- must be able to legally work in the USA
Job Qualifications
- Minimum 6 months of customer service experience preferred
- strong verbal and written communication
- excellent attention to detail skills
- ability to lift to 25 lbs consistently and 50 lbs infrequently
Job Duties
- Greet and assist guests and members warmly and professionally
- provide information about hotel amenities and services
- handle phone calls, emails, and inquiries regarding health club services and offerings
- schedule appointments for spa treatments and other services
- process payments, issue receipts, and maintain accurate financial records
- assist as a Gift Shoppe Attendant, helping guests with purchases and merchandise inquiries as needed
- perform duties as a Locker Attendant, ensuring guest belongings are properly secured and accessible as needed
- comply with the company’s drug-free and tobacco/nicotine-free policy
- perform all other duties as assigned
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
