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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k Retirement Plan
Tuition Assistance
discounted room rates
Training and Development
Job Description
Concord Hospitality is a renowned hospitality management company specializing in hotel and resort operations across North America. Known for its commitment to quality, integrity, community, profitability, and fun, Concord Hospitality prides itself on creating exceptional guest experiences and valuing the associates who contribute to the company's success. With a strong dedication to diversity, inclusion, and personal development, Concord Hospitality invests deeply in training and career advancement opportunities for its employees. The company promotes a supportive "Associate First" culture, emphasizing work-life balance and fostering a sense of belonging and recognition among its team members. This makes Concord Hospitality not just a... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Basic computer proficiency
- Excellent telephone communication skills
- Ability to uphold sanitation and safety standards
- Must be able to work flexible hours including weekends and holidays
- Ability to work in a team environment
Job Qualifications
- Customer service experience
- Basic computer skills
- Excellent communication skills
- Ability to multitask and manage time effectively
- Knowledge of spa services and treatments preferred
- Ability to work in a fast-paced environment
- High school diploma or equivalent
Job Duties
- Responsible for being knowledgeable of all spa services, pricing, and other services provided by the Resort
- Exercise proper telephone etiquette with guests in compliance with the Hotel’s terminology
- Responsible for serving guests in a timely manner while implementing proper service standards
- Practice all sanitation and safety guidelines provided by both the Department of Health and the Resort
- Maintain cleanliness in all areas of The Spa/Health Club
- Responsible for escorting guests to their appropriate service area, locker room, massage area, manicure, pedicure, weight room, etc.
- Taking reservations for massages, facials, suntan bed, aqua massage, etc.
- Prepare and sell beverage items from Juice Bar
- Giving tours of The Spa
- Issuing locker keys, robes, slippers, and towels
- Maintaining the weight/exercise room equipment
- Assist with the daily audit and children’s activities
- Responsible for maintaining a cash bank drawer
- Perform any, or all duties and projects as assigned by management
- Enforce hotel safety standards
- Perform other duties and handle projects as assigned by Manager
- File daily reservations and other correspondence
- Maintain a clean and well-organized workstation
- Carry out any reasonable request by Management that is capable of being performed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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