Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k Retirement Plan
Tuition Assistance
discounted room rates
Training and Development
Job Description
Concord Hospitality is a renowned hospitality management company specializing in hotel and resort operations across North America. Known for its commitment to quality, integrity, community, profitability, and fun, Concord Hospitality prides itself on creating exceptional guest experiences and valuing the associates who contribute to the company's success. With a strong dedication to diversity, inclusion, and personal development, Concord Hospitality invests deeply in training and career advancement opportunities for its employees. The company promotes a supportive "Associate First" culture, emphasizing work-life balance and fostering a sense of belonging and recognition among its team members. This makes Concord Hospitality not just a place to work, but a place to grow and thrive professionally and personally.
The Spa Front Desk Associate role at Concord Hospitality plays a pivotal part in enhancing the guest experience within the resort's spa facility. This position is responsible for managing guest interactions, including reservation handling, service guidance, and overall frontline support in the spa and health club areas. The role requires a thorough understanding of all spa services, pricing, and additional resort amenities to assist guests effectively. This frontline position demands excellent communication skills, courteous telephone etiquette, and the ability to maintain a clean, organized, and safe environment in compliance with health department standards.
As a Spa Front Desk Associate, you will be expected to serve guests promptly while adhering to the highest service standards. Your duties will include escorting guests to various service areas such as massages, facials, manicure and pedicure stations, and the fitness center. Additional responsibilities include managing the Juice Bar, selling beverage items, issuing locker keys and spa accessories, as well as assisting with the maintenance of exercise equipment and the daily audit processes. You will also be involved in organizing children's activities and performing occasional administrative tasks like filing daily reservations and maintaining cash bank drawers.
Working in this role provides an opportunity to contribute directly to guest satisfaction and make a significant impact on their spa experience. Concord Hospitality offers competitive wages with a comprehensive benefits package available to full-time associates. The benefits include medical, dental, and vision plans, life insurance, short-term and long-term disability coverage, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, and access to training and development programs. These benefits underscore the company’s commitment to the well-being and growth of its associates.
Joining Concord Hospitality means becoming part of an esteemed team dedicated to excellence in hospitality and customer service. The company’s values of quality, integrity, community, profitability, and fun are reflected in every aspect of its operations, ensuring a rewarding and dynamic work environment. The Spa Front Desk Associate position offers a unique opportunity for individuals passionate about guest service and wellness to develop their careers within a supportive and growth-oriented company.
The Spa Front Desk Associate role at Concord Hospitality plays a pivotal part in enhancing the guest experience within the resort's spa facility. This position is responsible for managing guest interactions, including reservation handling, service guidance, and overall frontline support in the spa and health club areas. The role requires a thorough understanding of all spa services, pricing, and additional resort amenities to assist guests effectively. This frontline position demands excellent communication skills, courteous telephone etiquette, and the ability to maintain a clean, organized, and safe environment in compliance with health department standards.
As a Spa Front Desk Associate, you will be expected to serve guests promptly while adhering to the highest service standards. Your duties will include escorting guests to various service areas such as massages, facials, manicure and pedicure stations, and the fitness center. Additional responsibilities include managing the Juice Bar, selling beverage items, issuing locker keys and spa accessories, as well as assisting with the maintenance of exercise equipment and the daily audit processes. You will also be involved in organizing children's activities and performing occasional administrative tasks like filing daily reservations and maintaining cash bank drawers.
Working in this role provides an opportunity to contribute directly to guest satisfaction and make a significant impact on their spa experience. Concord Hospitality offers competitive wages with a comprehensive benefits package available to full-time associates. The benefits include medical, dental, and vision plans, life insurance, short-term and long-term disability coverage, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, and access to training and development programs. These benefits underscore the company’s commitment to the well-being and growth of its associates.
Joining Concord Hospitality means becoming part of an esteemed team dedicated to excellence in hospitality and customer service. The company’s values of quality, integrity, community, profitability, and fun are reflected in every aspect of its operations, ensuring a rewarding and dynamic work environment. The Spa Front Desk Associate position offers a unique opportunity for individuals passionate about guest service and wellness to develop their careers within a supportive and growth-oriented company.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Basic computer proficiency
- Excellent telephone communication skills
- Ability to uphold sanitation and safety standards
- Must be able to work flexible hours including weekends and holidays
- Ability to work in a team environment
Job Qualifications
- Customer service experience
- Basic computer skills
- Excellent communication skills
- Ability to multitask and manage time effectively
- Knowledge of spa services and treatments preferred
- Ability to work in a fast-paced environment
- High school diploma or equivalent
Job Duties
- Responsible for being knowledgeable of all spa services, pricing, and other services provided by the Resort
- Exercise proper telephone etiquette with guests in compliance with the Hotel’s terminology
- Responsible for serving guests in a timely manner while implementing proper service standards
- Practice all sanitation and safety guidelines provided by both the Department of Health and the Resort
- Maintain cleanliness in all areas of The Spa/Health Club
- Responsible for escorting guests to their appropriate service area, locker room, massage area, manicure, pedicure, weight room, etc.
- Taking reservations for massages, facials, suntan bed, aqua massage, etc.
- Prepare and sell beverage items from Juice Bar
- Giving tours of The Spa
- Issuing locker keys, robes, slippers, and towels
- Maintaining the weight/exercise room equipment
- Assist with the daily audit and children’s activities
- Responsible for maintaining a cash bank drawer
- Perform any, or all duties and projects as assigned by management
- Enforce hotel safety standards
- Perform other duties and handle projects as assigned by Manager
- File daily reservations and other correspondence
- Maintain a clean and well-organized workstation
- Carry out any reasonable request by Management that is capable of being performed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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