Spa Director

Hyatt Regency Tamaya is a luxury resort located on the historic lands of the Santa Ana Pueblo, where cultural heritage blends seamlessly with modern hospitality. Known for delivering exceptional guest experiences, the resort honors culture and tradition through authentic and heartfelt care. At Hyatt Regency Tamaya, guests are welcomed into a setting that combines stunning natural surroundings with a commitment to excellence in service. This unique environment is supported by a team of caring and attentive colleagues whose efforts create meaningful, restorative experiences that guests cherish and remember. Hospitality at Hyatt Regency Tamaya is deeply rooted in core values such as respect, empathy, wellbeing, integrity, experimentation, and inclusion, which guide every team member in their daily work and interactions.

The Spa Director position at Hyatt Regency Tamaya leads the award-winning Tamaya Mist Spa & Salon. This role is critical in ensuring that the spa experience reflects the cultural spirit of Tamaya while delivering exceptional wellness, beauty, and healing services that meet high standards of quality and guest satisfaction. As the Spa Director, the individual is responsible for both strategic and operational leadership, including overseeing short- and long-term planning, financial performance, marketing strategies, staff development, and overall operational excellence.

The Spa Director sets the overall vision and daily operational direction for the spa and salon, maintaining a strong awareness of industry trends, competitor offerings, and innovations to keep the spa at the forefront of the luxury wellness market. They foster a safe, secure, and culturally respectful environment for both guests and colleagues, helping to uphold Hyatt's renowned service standards. The role involves hands-on leadership, including resolving guest concerns with empathy and professionalism, conducting daily walkthroughs to ensure cleanliness and readiness, and managing retail inventory and merchandising strategies.

Marketing responsibilities include the development and execution of spa marketing strategies aimed at growing business, identifying new markets, and elevating brand presence. The Spa Director collaborates closely with the resort's marketing manager on promotions, media opportunities, and storytelling to attract new guests and enhance customer loyalty. They also support sales activities such as leading site inspections and tours for potential group business, which helps to build a robust client base.

Financial management is a key component of the role, involving the review and analysis of financial and operational reports to support informed decision-making. The Spa Director manages labor scheduling, payroll control, budget preparation, variance monitoring, and implements corrective actions when necessary to meet financial goals. They also identify capital improvement needs and prepare justifications to secure necessary investments, all while tightly controlling costs to maximize profitability.

At Hyatt Regency Tamaya, the Spa Director benefits from a competitive salary and a comprehensive package that includes health, dental, and vision insurance with low premiums, a 401(k) plan with company matching, mental health resources, paid time off, and exclusive benefits like 12 free nights per year at Hyatt hotels worldwide. Additionally, employees have access to an Employee Stock Purchase Plan, paid short- and long-term disability and life insurance, paid family bonding leave, and opportunities for world-class career development programs and global mobility.

This leadership role demands a passion for guest service, strong business acumen, and an ability to inspire and develop a high-performing team. Candidates with management experience in spa or related fields, excellent organizational and communication skills, and a collaborative, solution-oriented leadership style will thrive in this dynamic and rewarding position.