Spa Director

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

competitive compensation

Professional growth opportunities

Training and development programs

supportive work environment

hotel stay discounts

Inclusive culture

Job Description

Four Seasons is a premier luxury hospitality brand renowned globally for its exceptional service and dedication to creating unforgettable guest experiences. Powered by a committed team of individuals who strive for personal and professional excellence, Four Seasons prides itself on fostering a culture where respect, genuine care, and collaboration are at the forefront. The organization’s guiding principle is the Golden Rule, emphasizing treating others as one wishes to be treated. This philosophy extends throughout their operations worldwide, ensuring that both employees and guests are valued and respected. Four Seasons is synonymous with top-tier luxury, consistently rated with prestigious accolades such as Forbes Five-Star and AAA Five Diamond awards. Their commitment to excellence not only elevates guest experience but also fosters innovative workplace practices and a focus on employee well-being and growth.

Located on the iconic Las Vegas Strip, the Four Seasons Hotel Las Vegas stands out as an exclusive non-gaming and non-smoking oasis, providing a tranquil retreat amidst the vibrant energy of this world-famous entertainment hub. Adjacent to the Mandalay Resort & Casino, this Five Diamond property boasts a Forbes Five-Star Spa and offers guests an exceptional blend of serenity and excitement. Visitors can enjoy luxurious spa treatments in a serene resort setting, while still having access to the dynamic nightlife and entertainment options of Las Vegas. Additionally, the hotel's proximity to natural attractions like the Grand Canyon and Red Rock National Conservation Area offers guests a unique combination of urban luxury and outdoor adventure.

The Spa & Wellness Director role at Four Seasons Las Vegas is a pivotal leadership position responsible for overseeing the spa and wellness facilities' daily operations. This role demands a strategic and visionary leader passionate about wellness and guest satisfaction. The director is charged with ensuring that every aspect of the spa experience—from treatment quality and guest services to facility maintenance—is executed flawlessly. They will lead and inspire a diverse team of spa professionals, fostering a motivated and well-trained staff dedicated to delivering superior guest experiences.

In addition to operational oversight, the Spa & Wellness Director plays a critical role in financial management, developing strategies to drive revenue and profitability while maintaining high service standards. This includes budgeting, pricing, retail management, and marketing initiatives designed to promote the spa’s offerings and keep it positioned at the forefront of industry trends. Collaboration with marketing and public relations teams will be essential to effectively publicize spa services and wellness philosophies.

The ideal candidate will have at least five years of managerial experience in a luxury spa setting, possessing a deep understanding of holistic wellness modalities and the ability to implement spa staffing models and service menus that meet five-star expectations. Experience as a hands-on therapist, such as a massage therapist or aesthetician, is preferred, along with a passion for the health and wellness industry. Excellent proficiency in English and strong leadership, communication, and financial skills are fundamental for success in this role. Four Seasons offers competitive compensation, comprehensive benefits, and opportunities for professional growth within its globally respected luxury brand. Staff benefit from world-class training, a supportive and inclusive work environment, and exclusive hotel stay privileges across Four Seasons properties worldwide. This role is integral in continuing Four Seasons’ legacy of luxury, genuine care, and impactful community influence.

Job Requirements

Minimum of 5 years of management experience in a luxury spa setting
Excellent reading writing and oral proficiency in the English language
Demonstrated superior knowledge of spa wellness and holistic modalities
Thorough understanding of 5-star service standards effective application of spa staffing models proven ability to create and implement spa service menus effective retail management successful marketing strategies and demonstrated ability to project costs revenue and adhere to budgets
Previous experience preferred as a hands-on therapist such as a massage therapist aesthetician or acupuncturist
Passion for the health and wellness industry

Job Qualifications

Excellent reading writing and oral proficiency in the English language
Minimum of 5 years of management experience in a luxury spa setting
Demonstrated superior knowledge of spa wellness and holistic modalities
Thorough understanding of 5-star service standards effective application of spa staffing models proven ability to create and implement spa service menus effective retail management successful marketing strategies and demonstrated ability to project costs revenue and adhere to budgets
Previous experience preferred as a hands-on therapist such as a massage therapist aesthetician or acupuncturist
Passion for the health and wellness industry

Job Duties

Oversee all aspects of spa operations including guest services treatment rooms facilities and amenities ensuring smooth and efficient day-to-day operations
Maintain the cleanliness and functionality of the spa coordinating with housekeeping and engineering departments as needed
Implement and monitor compliance with health and safety regulations including emergency response procedures
Lead and manage the spa team including therapists aestheticians receptionists and support staff providing guidance training and support to foster a high-performing and motivated workforce
Conduct regular staff meetings to keep employees informed of hotel policies changes and ways to enhance service and sales
Recruit interview and select job applicants effectively supervise mentor and conduct performance evaluations for spa employees
Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations including spa treatments wellness programs and amenities
Interact with guests providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner
Develop and implement strategies to drive spa revenue and profitability including pricing strategies package promotions retail sales and membership programs
Prepare and manage the annual operating budget capital investment budget and financial performance evaluations including reports on sales and operations with supporting statistical data
Oversee the administration of goods requisitions inventories storage and cost-effective usage of all department-related materials and assets
Collaborate with the marketing and public relations departments to promote the spa and all relevant treatments and philosophies
Predict trends and implement strategies for the benefit of the business ensuring the spa remains at the forefront of the industry