Spa Desk Receptionist

The Bay Club Company (TBCC) is a prestigious organization renowned for providing outstanding hospitality and luxury experiences through its premier clubs and wellness centers. With a focus on creating an environment of respect, responsibility, and forward-thinking, TBCC embraces a culture that champions open communication, ownership mentality, humility, and teamwork. The company's unique "Code of Culture," which includes the mantra "Respect The Past, Accept Responsibility, Pay it Forward," governs all aspects of their operations, fostering a community where both members and employees thrive in a supportive, transparent, and compassionate atmosphere. \n\nTBCC is currently seeking a Front Desk Associate to uphold its tradition of exceptional customer service and luxury hospitality. This hourly role, offering compensation in the range of $16.90 to $17.50 per hour, is essential in delivering a first-class experience to all members and guests that arrive at the spa and club facilities. The Front Desk Associate serves as the welcoming face of the club, responsible for greeting guests warmly, managing appointment bookings, and maintaining an inviting and clean reception area. This position demands a positive and professional demeanor, embodying the company’s values and promises to ensure every visitor feels valued and well cared for from the moment they enter the club. \n\nIn this role, the associate will handle a variety of daily operational responsibilities, such as operating the cash register, processing payments, balancing the cash drawer, answering and transferring phone calls, and overseeing the cleanliness and stock levels of the spa’s lobby and retail areas. Additionally, the associate will assist with laundry duties and support the relaxation room's upkeep. Effective communication with the membership sales team and other departments is crucial to provide a seamless service and to follow up appropriately on guest needs and prospects. Flexibility in scheduling is required, as shifts may include evenings, weekends, and holidays, making adaptability and a strong work ethic important traits for success. \n\nThe ideal candidate will have at least one year of experience in hospitality or a related service role, demonstrating an ability to provide outstanding customer service, handle financial transactions accurately, and maintain a professional reception area. Familiarity with spa management software and proficiency in email communications, particularly Microsoft Outlook, will also support the associate in performing their duties efficiently. This role requires physical stamina for standing as needed and the interpersonal skills necessary to diplomatically handle difficult or dissatisfied guests while maintaining poise and empathy. By joining TBCC as a Front Desk Associate, individuals become part of a dedicated and passionate team committed to upholding Pete’s Promise of being service-forward, ruthlessly consistent, and always doing the right thing. This is an excellent opportunity for a hospitality professional looking to contribute to a luxury brand that values culture, integrity, and superior service excellence.