
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive compensation
Professional growth opportunities
world-class training programs
collaborative work environment
complimentary and discounted hotel stays
Diverse and inclusive culture
Job Description
Four Seasons is a globally renowned luxury hospitality company known for its exceptional service and commitment to guest experiences. With a presence in some of the world’s most iconic destinations, Four Seasons sets the standard for elegance, comfort, and personalized service. The company prides itself on its people-first culture, fostering an environment where employees are encouraged to grow, innovate, and deliver memorable moments for guests, residents, and partners alike. Four Seasons’ dedication to luxury with a genuine heart is reflected in every aspect of its operations, from its world-class hotels and residences to its bespoke service offerings.
The Four Seasons Hotel and Residences New Orleans is a landmark property set alongside the Mississippi River in one of America’s most celebrated cities. This stunning location beautifully blends the city’s rich heritage with modern luxury. Guests enjoy innovative Louisiana cuisine, a resort-style pool, and exclusive event spaces such as the 34th-floor observation deck with unparalleled views of New Orleans. As part of this prestigious setting, the Four Seasons welcomes visitors seeking an authentic and elevated experience in the heart of downtown.
The Spa Coordinator/Receptionist role at Four Seasons Hotel and Residences New Orleans is an essential position within the Spa team, serving as the first point of contact for guests. This role is responsible for creating a warm, professional, and seamless experience from the moment a guest makes a booking through to checkout. The Spa Coordinator/Receptionist must possess exceptional organizational skills, a guest-centric approach, and the ability to multitask effectively in a fast-paced, dynamic environment.
Key responsibilities include managing appointments, assisting with retail sales, maintaining reception and spa areas, and coordinating with other hotel departments to uphold Four Seasons' high standards. The role offers a unique opportunity to combine administrative efficiency with personalized guest service in a luxury spa setting. Candidates who join this team will be part of a highly collaborative environment that values innovation, excellence, and genuine care for guests’ well-being.
This is a full-time position requiring flexibility to work mornings, nights, weekends, and holidays. Four Seasons offers a competitive compensation and benefits package, professional development opportunities, and a chance to work within a globally recognized luxury brand. The role is ideal for individuals passionate about health and wellness who thrive in hospitality and have a proactive, guest-focused mindset. Working at Four Seasons means contributing to an inclusive culture and delivering experiences that leave lasting impressions on guests, making it a truly rewarding career path in luxury hospitality.
The Four Seasons Hotel and Residences New Orleans is a landmark property set alongside the Mississippi River in one of America’s most celebrated cities. This stunning location beautifully blends the city’s rich heritage with modern luxury. Guests enjoy innovative Louisiana cuisine, a resort-style pool, and exclusive event spaces such as the 34th-floor observation deck with unparalleled views of New Orleans. As part of this prestigious setting, the Four Seasons welcomes visitors seeking an authentic and elevated experience in the heart of downtown.
The Spa Coordinator/Receptionist role at Four Seasons Hotel and Residences New Orleans is an essential position within the Spa team, serving as the first point of contact for guests. This role is responsible for creating a warm, professional, and seamless experience from the moment a guest makes a booking through to checkout. The Spa Coordinator/Receptionist must possess exceptional organizational skills, a guest-centric approach, and the ability to multitask effectively in a fast-paced, dynamic environment.
Key responsibilities include managing appointments, assisting with retail sales, maintaining reception and spa areas, and coordinating with other hotel departments to uphold Four Seasons' high standards. The role offers a unique opportunity to combine administrative efficiency with personalized guest service in a luxury spa setting. Candidates who join this team will be part of a highly collaborative environment that values innovation, excellence, and genuine care for guests’ well-being.
This is a full-time position requiring flexibility to work mornings, nights, weekends, and holidays. Four Seasons offers a competitive compensation and benefits package, professional development opportunities, and a chance to work within a globally recognized luxury brand. The role is ideal for individuals passionate about health and wellness who thrive in hospitality and have a proactive, guest-focused mindset. Working at Four Seasons means contributing to an inclusive culture and delivering experiences that leave lasting impressions on guests, making it a truly rewarding career path in luxury hospitality.
Job Requirements
- Reading, writing, and oral proficiency in English
- Excellent communication and organizational skills
- Previous experience in a similar role with 2 years preferred within a luxury spa or hospitality setting
- Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS
- Proficiency in Microsoft Office and Canva
- High grooming standards
- A genuine smile
- A professional demeanor
- Passion for the health and wellness industry
- Flexibility to work mornings, nights, weekends, and holidays
Job Qualifications
- Reading, writing, and oral proficiency in English
- Excellent communication and organizational skills
- Previous experience in a similar role within a luxury spa or hospitality setting
- Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS
- Proficiency in Microsoft Office and Canva
- High grooming standards, a genuine smile, and a professional demeanor
- Passion for the health and wellness industry with a proactive and guest-focused mindset
Job Duties
- Welcome and consult with guests about services, amenities, and spa facilities
- Set and coordinate appointments, ensuring accuracy and alignment with guest preferences
- Anticipate guest needs, resolve issues promptly, and ensure a memorable experience
- Handle telephone and email inquiries according to Four Seasons' service standards
- Manage spa booking systems, ensuring reservations are accurate and optimized for productivity
- Maintain communication logs and update staff on changes to bookings or tasks
- Assist therapists and attendants with operational needs, ensuring smooth service delivery
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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