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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive compensation
Professional growth opportunities
world-class training programs
collaborative work environment
complimentary and discounted hotel stays
Diverse and inclusive culture
Job Description
Four Seasons is a globally renowned luxury hospitality company known for its exceptional service and commitment to guest experiences. With a presence in some of the world’s most iconic destinations, Four Seasons sets the standard for elegance, comfort, and personalized service. The company prides itself on its people-first culture, fostering an environment where employees are encouraged to grow, innovate, and deliver memorable moments for guests, residents, and partners alike. Four Seasons’ dedication to luxury with a genuine heart is reflected in every aspect of its operations, from its world-class hotels and residences to its bespoke service offerings.
The Four ... Show More
The Four ... Show More
Job Requirements
- Reading, writing, and oral proficiency in English
- Excellent communication and organizational skills
- Previous experience in a similar role with 2 years preferred within a luxury spa or hospitality setting
- Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS
- Proficiency in Microsoft Office and Canva
- High grooming standards
- A genuine smile
- A professional demeanor
- Passion for the health and wellness industry
- Flexibility to work mornings, nights, weekends, and holidays
Job Qualifications
- Reading, writing, and oral proficiency in English
- Excellent communication and organizational skills
- Previous experience in a similar role within a luxury spa or hospitality setting
- Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS
- Proficiency in Microsoft Office and Canva
- High grooming standards, a genuine smile, and a professional demeanor
- Passion for the health and wellness industry with a proactive and guest-focused mindset
Job Duties
- Welcome and consult with guests about services, amenities, and spa facilities
- Set and coordinate appointments, ensuring accuracy and alignment with guest preferences
- Anticipate guest needs, resolve issues promptly, and ensure a memorable experience
- Handle telephone and email inquiries according to Four Seasons' service standards
- Manage spa booking systems, ensuring reservations are accurate and optimized for productivity
- Maintain communication logs and update staff on changes to bookings or tasks
- Assist therapists and attendants with operational needs, ensuring smooth service delivery
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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