Spa Concierge/Receptionist - The Spa at Woodcliff

Schulte Hospitality Group (SHG) is a well-established and reputable third-party management company known for its multi-generational experience and deep expertise in the hospitality industry. Operating more than 200 locations across 38 states and three countries, SHG manages a diverse portfolio that includes notable brands such as Marriott, Hilton, IHG, and Hyatt, as well as numerous unique, independent, boutique, and lifestyle properties and restaurants. As a leading player in hospitality management, SHG prides itself on a service culture that emphasizes hospitality, respect, authenticity, and putting the needs of both internal and external stakeholders first. The company is passionate about its mission to make a positive impact through service and innovation, creating a welcoming and empowering environment not only for guests but also for its associates.

The role of Spa Receptionist at SHG offers an exciting opportunity to join a dynamic team committed to excellence in the wellness and hospitality sector. The Spa Receptionist serves as the crucial first point of contact for guests, setting the tone for their overall spa experience. This position is designed for an energetic, hands-on professional skilled in customer service and administrative tasks within spas, salons, or wellness settings. Responsibilities include warmly greeting guests, managing all reservations proficiently, handling communications via phone and email, providing detailed information about treatments and therapists, and processing payments with accuracy. Coordination with spa therapists and management is essential to ensure a seamless flow of operations and an exceptional guest experience.

Beyond the essential functions, this role emphasizes the importance of promoting spa services, packages, and retail products to enhance guest satisfaction and business growth. The ideal candidate must demonstrate strong organizational skills, adaptability in a fast-paced environment, and the ability to maintain discretion and confidentiality when handling sensitive client information. Flexibility to work varied shifts, including weekends and holidays, is also a requirement due to the nature of the hospitality and wellness industry.

At SHG, the Spa Receptionist becomes part of a supportive and inclusive workplace culture focused on employee engagement, empowerment, and professional development. The company offers a rewarding, fun, and flexible work environment complemented by numerous benefits designed to support associates' well-being from day one. These include daily pay access, free telemedicine and virtual mental health care, multiple health and life insurance plan options, 401(k) with company match, paid parental leave, paid time off, holiday pay, pet insurance, an employee assistance program, a savings marketplace, and discounts on a variety of goods and services including event tickets and gym memberships.

This role is ideal for someone passionate about hospitality and wellness, eager to grow their career in a thriving and supportive company dedicated to excellence and innovation in all facets of the hospitality industry.