Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Benefits
Flexible work schedule
Employee wellness programs
competitive pay
Opportunities for career development
Supportive team environment
health insurance options
Paid Time Off
Job Description
Arch Amenities Group is a global leader specializing in spa, fitness, and leisure experiences. With a commitment to excellence and a focus on creating transformative wellness encounters, Arch Amenities Group works with premier resorts, hotels, and clubs worldwide to provide exceptional amenities and services that promote relaxation, rejuvenation, and overall well-being. Their dedication to the customer experience is reflected in their strong company values and culturally rich environments designed to enhance the lives of members and guests. They pride themselves on maintaining high standards and delivering the "Arch Amenities Group Experience" through attentive service and premium facility care. Their workforce... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Strong communication skills
- Physical ability to stand for long periods and lift up to 25 lbs
- Availability to work flexible hours including nights, weekends, and holidays
- Ability to operate basic office equipment and computer systems
- Demonstrated professionalism and customer focus
- Ability to multitask and stay organized
- Must be a team player
- Understanding of spa or leisure facility operations is a plus
- Commitment to safety and security protocols
Job Qualifications
- High school diploma but college degree preferred
- Customer service experience
- Excellent communication, customer service skills, and work ethic
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Professional manner, discretion, and appearance
- Excellent verbal and written skills
- Energetic, enthusiastic and motivational
- Strong team player
- Proficient in appropriate computer skills and office equipment
- Ability to lift 25 lbs
- Availability to work nights, weekends and holidays
- Availability to stand for long periods of time
- Ability to stand, stoop, kneel, crouch, bend, walk, and talk
- Regularly uses hands to finger, handle, feel or operate objects, tools, or controls
- Reaches with hands and arms
Job Duties
- Ensures the Arch Amenities Group Experience for members and guests by maintaining standards set in Arch Amenities Group Basics to Excellence, Mission Statement, Values, Standards and Expectations, and Brand Standards
- Adheres to policies of the facility and Arch Amenities Group
- Reports any incident or accident to the Facility Manager
- Submits all paperwork and financial reporting in accordance with Arch Amenities Group policy
- Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
- Maintains a monthly inventory of supplies and products when applicable
- Becomes knowledgeable about the facility and its amenities to effectively communicate with members and guests
- Participates in the Manager on Duty schedule if applicable
- Helps ensure the facility is accessed only by actual members and guests and is safe and secure at all times
- Greets each guest with a smile and direct eye contact
- Goes the extra mile for members and guests by offering assistance like making reservations and finding directions
- Uses time efficiently by checking equipment, locker rooms, gift shop stocks, and inventory
- Keeps the area clear of clutter and personal effects
- Informs co-workers of pertinent information at the end of shifts and updates communication books
- Informs facility manager of any member, guest, or facility issues
- Enrolls members and guests in programs and makes reservations for spa services and personal training when applicable
- Receives payments for goods and services and properly accounts for the money, reconciling daily sales and deposits when applicable
- Assists staff with lifting and storing equipment, furniture, and products
- Performs additional duties as assigned
Job Location
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