Spa Concierge/Front Desk

Woodhouse Spa is a premier luxury day spa franchise founded in 2001, known for its fresh and holistic approach to self-care and wellness. With over 85 locations nationwide, Woodhouse Spa has set the gold standard for neighborhood luxury day spas by delivering an unparalleled spa experience focused on total well-being. Each location offers a variety of signature services, including massages, facials, nails, body treatments, and wellness rituals designed to provide guests with lasting feelings of relaxation and rejuvenation. The Woodhouse Spa in Wilmington is no exception, proudly serving its community with dedicated professionalism and a commitment to excellence in guest service. This location offers guests a tranquil environment where they can escape the stresses of everyday life and enjoy luxury treatments in a welcoming and serene atmosphere. The spa is powered by a team that deeply values each member and strives for continuous growth and excellence in the services delivered. The Woodhouse Spa Wilmington is independently owned and operated by a franchisee, ensuring local management is attuned to the community’s needs and focused on providing top-tier service quality.

The Spa Concierge role at Woodhouse Spa Wilmington is crucial in bringing the spa experience to life and making guests feel truly special from the moment they enter. This position requires someone passionate about hospitality and wellness, capable of delivering exceptional personal attention and hospitality services. As a Spa Concierge, you will be the face of the spa, warmly greeting guests, educating them about the amenities and services, and ensuring each visit is smooth and memorable. You will act as a brand ambassador by creating a clean, safe, and inviting atmosphere that highlights the brand’s luxury standards. Attention to the small yet meaningful details such as remembering a guest’s preferred drink or special occasions is key to enhancing the guest experience and building lasting relationships. The Spa Concierge also supports the leadership team by taking care of daily operational details to ensure the spa runs seamlessly. This role demands excellent communication skills, multitasking ability, and a genuine enjoyment of customer service in a dynamic and flexible work environment. The position offers opportunities for growth and advancement, backed by paid training through "The Woodhouse Way" program, situated in a brand-new facility that values staff well-being and development. Join The Woodhouse Spa Wilmington team and contribute to a spa culture built on passion, purpose, and premium guest experiences, helping guests feel revived and renewed long after they leave.