Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
Bonus based on performance
competitive salary
Employee Discounts
Flexible Schedule
Opportunity for advancement
Training & development
Job Description
Woodhouse Spa, established in 2001, is a premier spa franchise renowned for its fresh approach to self-care and wellness. With over 85 locations nationwide, Woodhouse Spa has become the gold standard of neighborhood spas by providing an unparalleled spa experience that emphasizes total well-being. The company offers a comprehensive range of signature services including massages, facials, body treatments, and rituals designed to promote holistic wellness that lasts long after guests leave the spa. Woodhouse Spa’s commitment to quality and guest satisfaction is evident in every aspect of its operations, from the welcoming atmosphere to the customized treatments that ensure each... Show More
Job Requirements
- high school diploma or equivalent
- experience in front-office operations or similar customer service role
- excellent communication skills
- ability to work weekends and holidays
- ability to stand and bend for extended periods
- strong interpersonal skills
- ability to work in a fast-paced environment
Job Qualifications
- high school diploma or equivalent required
- ability to work in a fast-paced environment and maintain professionalism
- ability to pivot and navigate through change management
- comfortable interacting with guests in a spa setting
- experience in a similar role or front-office operations, previous customer service, and telephone reservations experience
- comfort level with driving company sales goals and initiatives
- proficiency in English language reading, writing, and verbal
- computer proficiency
Job Duties
- being a steward of the Woodhouse brand
- serving as primary support for the spa’s manager, therapists, and guests
- ensuring that every guest has a friendly, inviting, and memorable experience
- answering incoming calls and listening to guests' needs to schedule appointments or provide service recommendations and collect payment for services
- partnering with therapists to increase guest retention and retail sales by scheduling guests’ next appointments during checkout and promoting recommended products
- educating guests on the Woodhouse experience including a warm welcome, introduction to locker room and amenities to help them have a seamless experience
- driving service and retail sales/awareness by educating guests on products and services
- remembering small details that make Woodhouse Spa special such as guests’ favorite drinks and personal information like birthdays and anniversaries
- complying with all company policies and procedures
- working weekends and some holidays
Job Location
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