Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
Financial security plans
Job Description
Waldorf Astoria Atlanta Buckhead is a luxury hotel located in Atlanta's prestigious Buckhead neighborhood. This iconic 42-story tower offers a blend of elegant accommodations and modern amenities, featuring over 200 rooms including 127 guest rooms and exclusive residences. The hotel boasts more than 10,000 square feet of versatile meeting space, making it an ideal destination for both leisure and business travelers. Guests can indulge in a lavish 15,000 square foot spa, three distinctive food and beverage outlets including a three-meal restaurant, bar, and in-room dining services that emphasize exceptional culinary experiences. The setting offers a sophisticated environment that upholds the renowned Waldorf Astoria reputation for timeless luxury and personalized service.
The role of Spa Concierge at Waldorf Astoria Atlanta Buckhead is pivotal in delivering outstanding guest experiences within the spa environment. This position is designed for individuals who are passionate about exceptional hospitality and service excellence. As a Spa Concierge, you will be the welcoming face of the spa, greeting guests with warmth and professionalism, and ensuring a smooth check-in and registration process. Your responsibilities will also include managing guest scheduling by handling phone and email inquiries, coordinating reservations, and communicating effectively with spa staff to meet guest needs promptly.
Beyond guest interaction, the role involves vital administrative support such as data entry, filing, processing mail, and assisting spa managers with various organizational tasks that contribute to the seamless operation of spa services. This position is key in creating an environment where guests feel valued and cared for, enhancing their overall stay at the hotel. Candidates who thrive in this role possess excellent communication skills, attention to detail, and a commitment to embodying Hilton's core values of hospitality, integrity, leadership, teamwork, ownership, and a focus on the present moment.
Hilton as a global hospitality leader is committed to not only guest satisfaction but also to the wellbeing and growth of its Team Members. Being part of the Waldorf Astoria Atlanta Buckhead team means joining an award-winning workplace culture recognized by Great Place to Work and Fortune for exceptional employer standards. Employees benefit from a variety of perks including travel discounts, employee stock purchase plans, paid parental leave, caregiving and crisis support services, mental health resources, generous paid time off, comprehensive health and welfare benefits, and financial security plans. This supportive environment encourages career development and personal growth, making Hilton not just a place to work but a place to build a fulfilling career.
Joining Waldorf Astoria Atlanta Buckhead as a Spa Concierge offers a special opportunity to be part of a luxury hospitality experience that transforms each guest interaction into a memorable moment. The position is ideal for candidates who are service-oriented, organized, and enthusiastic about hospitality and wellness. By joining this esteemed team, you contribute directly to upholding the hotel’s reputation for excellence and making every guest's visit uniquely delightful.
The role of Spa Concierge at Waldorf Astoria Atlanta Buckhead is pivotal in delivering outstanding guest experiences within the spa environment. This position is designed for individuals who are passionate about exceptional hospitality and service excellence. As a Spa Concierge, you will be the welcoming face of the spa, greeting guests with warmth and professionalism, and ensuring a smooth check-in and registration process. Your responsibilities will also include managing guest scheduling by handling phone and email inquiries, coordinating reservations, and communicating effectively with spa staff to meet guest needs promptly.
Beyond guest interaction, the role involves vital administrative support such as data entry, filing, processing mail, and assisting spa managers with various organizational tasks that contribute to the seamless operation of spa services. This position is key in creating an environment where guests feel valued and cared for, enhancing their overall stay at the hotel. Candidates who thrive in this role possess excellent communication skills, attention to detail, and a commitment to embodying Hilton's core values of hospitality, integrity, leadership, teamwork, ownership, and a focus on the present moment.
Hilton as a global hospitality leader is committed to not only guest satisfaction but also to the wellbeing and growth of its Team Members. Being part of the Waldorf Astoria Atlanta Buckhead team means joining an award-winning workplace culture recognized by Great Place to Work and Fortune for exceptional employer standards. Employees benefit from a variety of perks including travel discounts, employee stock purchase plans, paid parental leave, caregiving and crisis support services, mental health resources, generous paid time off, comprehensive health and welfare benefits, and financial security plans. This supportive environment encourages career development and personal growth, making Hilton not just a place to work but a place to build a fulfilling career.
Joining Waldorf Astoria Atlanta Buckhead as a Spa Concierge offers a special opportunity to be part of a luxury hospitality experience that transforms each guest interaction into a memorable moment. The position is ideal for candidates who are service-oriented, organized, and enthusiastic about hospitality and wellness. By joining this esteemed team, you contribute directly to upholding the hotel’s reputation for excellence and making every guest's visit uniquely delightful.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or concierge roles preferred
- Ability to communicate effectively in English
- Strong organizational skills and attention to detail
- Ability to operate phone systems and computers
- Availability to work flexible hours including weekends and holidays
- Capacity to handle multiple tasks simultaneously
- Willingness to work as part of a team
- Commitment to upholding Hilton's core values
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or concierge role preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency with reservation and scheduling software is a plus
- Ability to work in a fast-paced, guest-focused environment
- Commitment to providing exceptional hospitality
- Understanding of spa or wellness industry is desirable but not required
Job Duties
- Welcome and assist guests by greeting all guests entering the spa or salon and assisting with check-in and registration procedures
- Support guest scheduling by answering phones and emails, managing reservations, handling guest inquiries, and relaying information to appropriate team members as needed
- Provide administrative support by performing office duties such as data entry, filing, processing mail, taking notes, typing correspondence, and assisting spa managers with general administrative tasks
- Maintain cleanliness and organization of the spa reception area
- Coordinate with spa therapists and other staff to ensure timely guest service delivery
- Manage inventory of spa products and supplies
- Assist in promoting spa services and special offers to guests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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