Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
Health Insurance
income protection
Professional Development
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, based in Las Vegas, Nevada. Known for its iconic properties and commitment to providing unparalleled guest experiences, MGM Resorts continuously sets the standard for luxury, excitement, and innovation. The company operates a diverse range of hotels, casinos, and entertainment venues, making it a premier destination for millions of visitors worldwide. With a strong emphasis on excellence and guest satisfaction, MGM Resorts offers not just jobs but rewarding careers where employees are part of a dynamic, fast-paced environment that celebrates teamwork and creativity.
One of the highlights of the MGM Resorts portfolio is The Cosmopolitan of Las Vegas, a luxury hotel and casino that combines sophisticated style with a vibrant atmosphere. The Cosmopolitan is renowned for its unique design, exceptional amenities, and world-class service. Within this spectacular setting, the role of a Spa Concierge plays an essential part in delivering an outstanding guest experience. As a Spa Concierge, you will serve as the first point of contact for guests entering the spa, setting the tone for their journey of relaxation and luxury.
This position requires a warm and approachable demeanor, strong attention to detail, and a genuine passion for service excellence. Your responsibilities will include assisting guests with spa and salon appointments, managing check-ins and check-outs, and ensuring that every visitor receives sincere, enthusiastic, and consistent customer service. Maintaining a polished and professional environment is pivotal in reflecting The Cosmopolitan's high standards. Additionally, you will engage in promoting and selling spa treatments, enhancements, and retail products, contributing directly to the spa's success.
The role offers a starting wage of $15.00 per hour plus tips, appealing to individuals who thrive in an interactive, guest-focused setting. MGM Resorts values employees who are team-oriented and dedicated to making each guest's experience memorable. Beyond the day-to-day duties, being a Spa Concierge at The Cosmopolitan provides opportunities for personal and professional growth within a renowned hospitality company that prioritizes employee wellness and career development.
Whether you are experienced in guest services or looking to grow within the luxury hospitality and spa industry, this position offers an exciting pathway to be part of a vibrant and supportive team. MGM Resorts offers more than just a job – it provides a platform to join a legacy of entertainment excellence, innovation, and world-class hospitality. If you possess a friendly attitude, a strong work ethic, and a passion for delivering exceptional customer service, the Spa Concierge role at The Cosmopolitan of Las Vegas could be the perfect fit for you. Join the show and help create unforgettable moments for guests every day!
One of the highlights of the MGM Resorts portfolio is The Cosmopolitan of Las Vegas, a luxury hotel and casino that combines sophisticated style with a vibrant atmosphere. The Cosmopolitan is renowned for its unique design, exceptional amenities, and world-class service. Within this spectacular setting, the role of a Spa Concierge plays an essential part in delivering an outstanding guest experience. As a Spa Concierge, you will serve as the first point of contact for guests entering the spa, setting the tone for their journey of relaxation and luxury.
This position requires a warm and approachable demeanor, strong attention to detail, and a genuine passion for service excellence. Your responsibilities will include assisting guests with spa and salon appointments, managing check-ins and check-outs, and ensuring that every visitor receives sincere, enthusiastic, and consistent customer service. Maintaining a polished and professional environment is pivotal in reflecting The Cosmopolitan's high standards. Additionally, you will engage in promoting and selling spa treatments, enhancements, and retail products, contributing directly to the spa's success.
The role offers a starting wage of $15.00 per hour plus tips, appealing to individuals who thrive in an interactive, guest-focused setting. MGM Resorts values employees who are team-oriented and dedicated to making each guest's experience memorable. Beyond the day-to-day duties, being a Spa Concierge at The Cosmopolitan provides opportunities for personal and professional growth within a renowned hospitality company that prioritizes employee wellness and career development.
Whether you are experienced in guest services or looking to grow within the luxury hospitality and spa industry, this position offers an exciting pathway to be part of a vibrant and supportive team. MGM Resorts offers more than just a job – it provides a platform to join a legacy of entertainment excellence, innovation, and world-class hospitality. If you possess a friendly attitude, a strong work ethic, and a passion for delivering exceptional customer service, the Spa Concierge role at The Cosmopolitan of Las Vegas could be the perfect fit for you. Join the show and help create unforgettable moments for guests every day!
Job Requirements
- must be 21 years of age or older
- experience in guest service is preferred
- cash handling experience is desired
- ability to work in a fast-paced environment
- professional and courteous demeanor
- basic computer skills
- availability to work flexible hours including weekends and holidays
Job Qualifications
- experience in guest service is preferred
- experience in spa, salon or luxury retail sales is preferred
- cash handling experience is desired
- must be able to provide excellent customer service
- strong communication skills
- ability to promote and sell spa treatments and products
Job Duties
- assist all guests with spa and/or salon appointments
- check guests in and out of facility
- provide sincere, enthusiastic, quality, and consistent customer service to spa and salon clients
- create exceptional customer service and assist guests with questions
- ensure professional and courteous behavior to all guests and employees
- manage cash bank daily
- retain knowledge of spa/salon software system
- promote and sell service treatments, enhancements, upgrades and retail products
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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