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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $17.16
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
Company parties
competitive salary
Employee Discounts
Job Description
Woodhouse Spa is a distinguished premier spa franchise established in 2001, committed to redefining self-care with a fresh and holistic approach. With over 85 locations nationwide, Woodhouse Spa has earned the reputation as the gold standard of neighborhood spas by blending luxury with wellness in a welcoming and relaxing environment. Offering an extensive range of services including signature massages, facials, body treatments, and unique rituals, Woodhouse Spa prioritizes total well-being that lasts well beyond the guest's visit. Each spa is independently owned and operated by committed franchisees dedicated to maintaining the brand's high standards of service and excellence. This franchisee... Show More
Job Requirements
- High school diploma or equivalent
- ability to work in a fast-paced environment
- professionalism
- ability to adapt to change
- comfort interacting with guests
- leadership experience in similar role or front-office operations
- comfort with driving company sales goals
- proficiency in English (reading, writing, verbal)
- computer skills
- experience in customer service and telephone reservations
- basic accounting skills for daily closing procedures
- ability to stand and bend for extended periods
- ability to lift up to 45 lbs
- ability to move between two stories regularly
- ability to walk extensively
- flexible schedule including weekends, Fridays, Saturdays, Sundays, and two Wednesdays a month
Job Qualifications
- High school diploma or equivalent required
- ability to work in a fast-paced environment and maintain professionalism
- ability to pivot and navigate through change
- comfortable interacting with guests in a spa setting
- leadership experience in a similar role or front-office operations
- comfort level with driving company sales goals and initiatives
- proficiency in English language (reading, writing, and verbal)
- computer proficiency
- previous customer service and telephone reservations experience
- basic accounting skills (for daily closing procedures)
Job Duties
- Is a steward of the Woodhouse brand
- serves as primary support for the spa's manager, therapists, and guests
- ensures that every guest has a friendly, inviting, and memorable experience, including a warm welcome and introduction to the changing lounge and amenities per the Woodhouse experience
- answers incoming calls and listens to our guests' needs to schedule appointments or provide service recommendations and collect payment for services
- partners with the therapists to increase their guest retention by scheduling the guest's next appointment during the check-out process
- drives service and retail sales/awareness by educating guests on products and services recommended by either the therapist or the concierge
- remembers the small details that make Woodhouse Spa special: guests' favorite drinks, a warm neck wrap, and/or personal information like birthdays and anniversaries
- must be able to work weekends and some holidays
- must comply with all company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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