Spa Concierge of Luxury Spa

Woodhouse Spa is a distinguished premier spa franchise established in 2001, committed to redefining self-care with a fresh and holistic approach. With over 85 locations nationwide, Woodhouse Spa has earned the reputation as the gold standard of neighborhood spas by blending luxury with wellness in a welcoming and relaxing environment. Offering an extensive range of services including signature massages, facials, body treatments, and unique rituals, Woodhouse Spa prioritizes total well-being that lasts well beyond the guest's visit. Each spa is independently owned and operated by committed franchisees dedicated to maintaining the brand's high standards of service and excellence. This franchisee is looking to expand their team with a Spa Concierge on a part-time basis, offering competitive compensation at $17.16 per hour.

The role of a Spa Concierge at Woodhouse Spa is integral to delivering an unmatched guest experience. As the first and last point of contact, the Spa Concierge embodies the brand, ensuring every guest feels welcomed, valued, and cared for from the moment they enter the spa to their departure. The Spa Concierge’s responsibilities extend beyond greeting guests to include supporting the day-to-day operations by assisting managers, therapists, and guests alike. This involves managing phone inquiries, scheduling appointments, guiding guests through the spa amenities, and processing payments. A critical aspect of the role involves partnering with therapists to enhance guest retention by encouraging return visits during check-out and driving retail sales through effective guest education on products and services. The Spa Concierge carefully attends to the small, personal touches that make visits memorable, such as remembering guest preferences, special occasions, and personalized amenities. Working within a fast-paced, two-story spa of approximately 6,500 square feet, the position demands consistent attendance, the ability to stand and be active for extended periods, and flexibility to work weekends, some holidays, Fridays, Saturdays, Sundays, and select Wednesdays. This position offers an excellent opportunity for customer-focused professionals to thrive in a supportive environment dedicated to wellness and exceptional service.