Spa Concierge of Luxury Spa

Woodhouse Spa is a leading spa franchise established in 2001, recognized for its innovative approach to holistic self-care and wellness. With over 90 locations across the United States, Woodhouse Spa has become the gold standard in neighborhood spas, offering a range of services including signature massages, facials, body treatments, and wellness rituals. Each spa is designed to provide a relaxing atmosphere that encourages complete well-being, creating lasting benefits for the guests long after their visit. Woodhouse Spa prides itself on delivering an unparalleled spa experience that carefully balances professional treatments with thoughtful customer service. The franchise emphasizes a holistic approach to wellness that nurtures both the mind and body, setting it apart from traditional spas. For more detailed information about their services and philosophy, potential guests and applicants can visit woodhousespas.com.

The Spa Concierge role at Woodhouse Spa is a critical position focused on enhancing the guest experience through outstanding service and attention to detail. This part-time position requires a dynamic, guest-oriented individual who serves as the first and last impression for every guest. As a Spa Concierge, you are responsible for greeting guests in a warm and professional manner, introducing them to spa amenities such as the changing lounge, and ensuring their comfort and satisfaction throughout their visit. You will manage incoming calls, handle appointment scheduling, process payments, and provide personalized service recommendations. Collaboration with therapists is essential to promote guest retention by scheduling follow-up appointments during checkout. The role also involves promoting retail products and services by educating guests about their benefits, helping to drive sales and enhance the overall guest experience.

In addition to the operational responsibilities, Spa Concierges at Woodhouse Spa are expected to create a memorable, personalized experience by remembering details such as guests' favorite beverages, preferred treatments, or special occasions like birthdays and anniversaries. The position requires flexibility and reliability, with specific availability needed every Friday, Saturday, Sunday, and two Wednesdays each month, with options to pick up additional shifts. Physical demands include the ability to stand, bend, and walk extensively throughout the two-story spa facility, as well as lift up to 45 pounds. Being a franchise operated independently by a dedicated franchisee, all employment decisions and inquiries are managed locally, ensuring a personalized approach to team building and service excellence.

This role is ideal for candidates with experience in customer service and front-office operations, who possess a professional demeanor and the ability to adapt to a fast-paced environment. Those with leadership experience, proficiency in reservation systems, and basic accounting skills for daily closing procedures will excel in this position. The Spa Concierge must balance strong interpersonal skills with the ability to drive company goals, making them an essential part of Woodhouse Spa's mission to deliver unmatched service and holistic wellness experiences to every guest.