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Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
Company parties
competitive salary
Employee Discounts
Job Description
Woodhouse Spa is a leading spa franchise established in 2001, recognized for its innovative approach to holistic self-care and wellness. With over 90 locations across the United States, Woodhouse Spa has become the gold standard in neighborhood spas, offering a range of services including signature massages, facials, body treatments, and wellness rituals. Each spa is designed to provide a relaxing atmosphere that encourages complete well-being, creating lasting benefits for the guests long after their visit. Woodhouse Spa prides itself on delivering an unparalleled spa experience that carefully balances professional treatments with thoughtful customer service. The franchise emphasizes a holistic approach... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work weekends including Fridays, Saturdays, Sundays, and two Wednesdays a month
- Physical ability to stand, bend, and walk extensively throughout a two-story spa
- Ability to lift up to 45 pounds
- Consistent and regular attendance
- Compliance with company policies and protocols
Job Qualifications
- High school diploma or equivalent
- Ability to work in a fast-paced environment maintaining professionalism
- Ability to navigate change and pivot as needed
- Comfortable interacting with guests in a spa setting
- Leadership experience in a similar role or front-office operations
- Experience with driving sales goals and initiatives
- Proficient in English reading, writing, and verbal communication
- Computer proficiency
- Previous customer service and telephone reservation experience
- Basic accounting skills for daily closing procedures
Job Duties
- Serves as primary support for the spa manager, therapists, and guests
- Ensures every guest has a friendly, inviting, and memorable experience including warm welcome and introductions
- Answers incoming calls, schedules appointments, and collects payment
- Partners with therapists to increase guest retention by scheduling next appointments during checkout
- Drives service and retail sales by educating guests on recommended products and services
- Remembers details like guests’ favorite drinks, personal milestones, and preferences
- Complies with company policies and maintains regular attendance and teamwork
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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