Spa Concierge - House of Dior, New York

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $30.00 - $33.00
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
short-term disability
long-term disability
Employee Discount Program
Paid Time Off
Volunteer time off
Holidays
mental health support
family friendly benefits
reproductive health care
child and elder care services
Commuter Benefits
401K plan with employer contribution
Matching plan
Employee Referral Program

Job Description

Christian Dior Couture is a prestigious luxury fashion house renowned worldwide for its heritage, elegance, and innovation in haute couture and accessories. Founded in 1946 by the visionary designer Christian Dior, the Maison has become synonymous with timeless style and exceptional craftsmanship, shaping the landscape of high fashion for over seven decades. Known as the "House of Dreams," Christian Dior Couture upholds a legacy of creativity, refined savoir-faire, and cultural vibrancy with a deep commitment to sustainable growth and fostering a positive and inclusive work environment. As part of the esteemed LVMH Group, the Maison benefits from a global footprint... Show More

Job Requirements

  • Three years relevant experience in luxury spa or hospitality
  • Proficient computer skills
  • Excellent verbal and written communication skills
  • Ability to multitask and maintain attention to detail
  • Customer service or sales training is preferred
  • Ability to remain calm and patient with guests
  • Knowledge of booking software

Job Qualifications

  • Good working knowledge of booking software
  • Sales or customer service training is an advantage
  • At least three years relevant experience especially in luxury spa or hospitality
  • Excellent knowledge of luxury service standards
  • Articulate verbal and written communication
  • Proficient computer skills
  • Strong attention to detail in fast-paced environments
  • Ability to maintain composure and patience during guest interactions

Job Duties

  • Welcome and assist guests
  • Maintain and manage client profiles with discretion
  • Record, manage, and confirm appointments accurately
  • Conduct check-in, check-out, payment, and retail sales procedures
  • Ensure reception area meets DIOR Spa standards
  • Prepare detailed daily reports
  • Adhere strictly to DIOR Spa's operating procedures
  • Provide elegant descriptions of spa treatments
  • Respond promptly to guest requests
  • Support all spa operations as requested

Job Location

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