Spa Concierge (Guest Experience & Sales)

Bolt Farm Treehouse is a unique hospitality establishment dedicated to helping couples slow down, reconnect, and strengthen their relationships through intentional and deeply restorative experiences. Founded with a vision to create beautiful, private environments away from the noise and distractions of everyday life, Bolt Farm Treehouse offers guests meaningful experiences centered on renewal, emotional transformation, and reconnection. The company has built a distinct brand that goes beyond being just a travel destination — it's a place designed to create lasting change in the lives and relationships of its visitors. Located in Whitwell, Tennessee, this establishment emphasizes creating immersive moments for guests to truly step away, reflect, and reconnect with what matters most.

Joining Bolt Farm Treehouse means becoming part of an exciting, growing company with a clear mission and a brand that is gaining real momentum. As the company continues to elevate its offerings and shape its future, it seeks passionate individuals who want to contribute to this meaningful work and make a lasting impact. Employees at Bolt Farm Treehouse are integral to crafting experiential journeys that feel personal and memorable.

Within this vibrant setting, the spa team plays a crucial role as a core component of the guest experience and a significant contributor to revenue and brand perception. Operating within the company’s Operations Collective (Ops Co), the spa is positioned as both a luxury guest experience system and a commercial lever. The spa’s goal is to cultivate a seamless, restorative, and personalized experience for each visitor from arrival through departure. The team works in close collaboration with spa therapists, coordinators, guest experience partners, and other onsite personnel known as Dreamweavers, ensuring each guest journey reflects the brand’s premium standards and signature warmth.

The role of Spa Concierge at Bolt Farm Treehouse is one of the most essential touchpoints within the spa guest journey. This position is more than just a front-desk role; it is a sales-forward hospitality role requiring a blend of warmth, confidence, discretion, and an ability to influence guest decisions in a way that feels natural and experience-led. The Spa Concierge is responsible for creating polished arrival and departure moments, supporting guests in discovering services and products that perfectly fit their needs, and ensuring the spa's premium ambiance is maintained at all times.

The Spa Concierge's responsibilities also include supporting rebooking efforts, driving retail and enhancement sales, maintaining the highest standards of cleanliness and presentation, and executing memorable personalization moments that enhance the overall guest experience. The role demands a proactive and empathetic individual skilled in guest recovery and service excellence, capable of resolving concerns promptly and effectively. This position requires someone comfortable working onsite in Whitwell, Tennessee, including weekends, holidays, and peak-demand shifts, and able to stand for long periods and lift up to 25 pounds.

Joining Bolt Farm Treehouse as a Spa Concierge offers an inspiring opportunity for those passionate about premium hospitality and guest service. It is an ideal position for individuals with experience in upscale service environments who enjoy a dynamic role combining guest interaction, sales, and operational support all aimed at delivering an unparalleled spa experience.