Job Overview

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Compensation

Hourly
Exact $20.00
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Benefits

Paid Time Off
Health Insurance
Winter ski pass
Summer golf membership
complimentary hotel stays
Fitness membership
Employee Discounts
401(k) matching

Job Description

Spruce Peak is Vermont's premier mountain community, nestled in the pristine natural beauty of the Green Mountains, offering a truly exceptional setting at the pinnacle of Vermont. Located slope side at Stowe Resort, the Lodge and Club provide year-round opportunities for adventure, relaxation, destination weddings, and community engagement. The community takes pride in its teamwork, high standards, and diversity, creating a welcoming atmosphere for both residents and visitors. Spruce Peak is more than just a resort; it is a vibrant community that celebrates the heritage of Green Mountain-loving families and offers exclusive insider access through The Club, where residents and members enjoy special perks, curated events, and family-friendly amenities.

The Club features stunning golf fairways, ski slopes, a 21,000 square-foot Spa & Wellness Center, and a state-of-the-art gym for peak fitness pursuits. Members benefit from personalized and attentive service, reflecting the community's commitment to excellence and hospitality.

Spruce Peak is currently seeking a Spa Concierge to join the Spa Team, a key role that serves as the welcoming front line for all Spa guests and visitors. This position demands a genuine and friendly demeanor, efficient registration skills, and the ability to provide clear and helpful information. The Spa Concierge acts as the important liaison between spa treatments and amenities, ensuring that every guest receives an exceptional experience marked by self-confidence, grace, and courteous service. This role is integral to upholding the Spa's reputation and delivering memorable, meaningful guest interactions.

At Hyatt, the parent company behind Spruce Peak's operations, there is a strong focus on creating meaningful careers with opportunities for growth across the Hyatt family of properties. The Spa Concierge position offers $20.00 per hour with a variety of perks, including paid time off, health benefits after 30 days, winter ski passes to Stowe Mountain Resort, summer golf memberships to Stowe Country Club, complimentary and discounted stays at Hyatt Hotels worldwide, onsite fitness membership, employee discounts at the Spa and Restaurant outlets, 401(k) matching, and much more.

Working at Spruce Peak offers an exciting and challenging experience in a fast-paced environment where there is a genuine desire to satisfy the needs of others. The community values refined communication skills and provides employees with opportunities to grow and develop their careers. Beyond the workplace, employees enjoy the unique lifestyle offered by Stowe, a town known for mountain biking, skiing, world-class breweries, and a welcoming atmosphere that is ideal for active families. Spruce Peak encourages candidates from diverse backgrounds to apply, welcoming those who may not check every box but are inspired to contribute their unique experiences to enhance the Hyatt experience.

Job Requirements

  • High school diploma or equivalent
  • Prior customer service or hospitality experience preferred
  • Ability to communicate clearly and politely
  • Proficiency with scheduling software and basic computer skills
  • Ability to work flexible hours including weekends and holidays
  • Physical ability to stand for extended periods
  • Genuine desire to provide excellent guest service

Job Qualifications

  • High school diploma or equivalent
  • Prior experience in customer service or hospitality preferred
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Comfortable with technology for scheduling and registration
  • Friendly, professional demeanor
  • Ability to multitask and handle guest inquiries with patience and tact

Job Duties

  • Greet and register spa guests efficiently and warmly
  • Provide information about spa treatments, amenities, and services
  • Act as the liaison between spa guests and treatment providers
  • Ensure excellent customer service reflecting self-confidence, grace, and courtesy
  • Manage reservations and appointment schedules
  • Assist with administrative tasks related to spa operations
  • Promote spa offerings and memberships to guests

Job Criteria

Experience

No experience required


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