Spa Concierge, (Full Time)

Our establishment prides itself on being an inclusive and equal employment opportunity employer. We welcome all qualified applicants to receive consideration for employment without discrimination on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This reflects our commitment not only to fairness but to creating a diverse and respectful workplace where every employee and guest experiences valued interaction.

We are a luxury spa located within a prestigious hotel setting, known for delivering exceptional wellness and relaxation services tailored to indulgent client experiences. Our spa combines modern amenities, expert therapists, and a welcoming environment to ensure all guests receive superior care and service. We are currently seeking a Front Desk Spa Receptionist to join our dedicated team. This person will be instrumental as the initial point of contact for our guests, providing a seamless and courteous experience from arrival to departure.

The position is full-time and offers an hourly wage ranging from $20.00 to $22.00. It is a non-exempt role that involves varied responsibilities aimed at supporting daily spa operations. The Front Desk Spa Receptionist serves as the coordinator or "quarterback of the spa," managing therapist schedules and facilitating communication between teams to optimize guest satisfaction. The role entails booking services, processing payments accurately according to established procedures, and providing detailed information about our spa menu, products, and hotel activities.

Beyond administrative duties, the receptionist must maintain thorough knowledge of all spa treatments and products to confidently answer guest inquiries and promote sales of spa services and retail items. This includes handling high-value retail items with care, supporting inventory counts, and keeping the reception and boutique areas clean and well-stocked with amenities. The position requires proficiency with computer systems—including Book4Time and property management systems like Opera—to efficiently manage scheduling, email communications, phone calls, and point of sale transactions.

Strong interpersonal skills, organizational abilities, and a wellness-focused, professional appearance are essential. The ideal candidate must thrive in fast-paced environments, multitasking with accuracy and poise, and demonstrate calm decision-making when interacting with guests and responding to challenging or demanding situations. Flexibility in work schedule, including evenings, weekends, and holidays, is required to align with spa operating hours. Physical requirements include the ability to stand for 8 hours and lift up to 15 pounds.

This role provides an opportunity to be part of a team dedicated to creating memorable visitor experiences by blending hospitality with health and wellness. Our commitment to continuous learning through training and eLearning modules supports staff development and exceptional service delivery. If you are passionate about guest service and wellness and enjoy working in a dynamic spa or boutique hotel environment, this full-time Front Desk Spa Receptionist position offers a rewarding career path with competitive compensation and a positive work culture.