Spa Concierge at New Luxury Spa in Downtown Louisville!

Woodhouse Spa is a nationally recognized premier spa franchise known for its innovative approach to self-care and wellness. Established in 2001, Woodhouse Spa has grown to more than 85 locations across the United States, becoming the gold standard for neighborhood spas. Each spa offers a luxurious, welcoming environment where guests can indulge in signature massages, facials, body treatments, and rituals that promote holistic wellness and rejuvenation. This franchise is independently owned and operated by franchisees, ensuring a personalized and community-focused experience at each location. Woodhouse Spa prides itself on delivering exceptional customer service and creating memorable spa experiences that guests enjoy long after their visit.

The role available is for a Front Desk Spa Concierge at the upcoming Woodhouse Spa location in downtown Louisville, KY. This position is pivotal as it serves as the first point of contact for guests and plays a crucial role in providing a world-class spa experience. The job offers both part-time and full-time employment opportunities with a competitive hourly wage of $17.00. The Front Desk Spa Concierge will be the face of Woodhouse Spa, responsible for warmly greeting guests, managing appointments, and facilitating the smooth operations of the spa daily. The role demands a professional with excellent communication skills, the ability to multitask in a fast-paced environment, and a positive attitude. Candidates should be experienced with front desk or customer service duties, preferably within a spa, restaurant, or hotel setting, and have familiarity with spa scheduling software such as MEEVO.

Key responsibilities include opening and closing the spa, checking guests in and out, managing phone lines and scheduling services, retail sales, confirming appointments, providing amenities, and maintaining sanitation standards. Candidates will also be trained to become experts on Woodhouse Signature Services and expected to contribute to a team-oriented environment focused on customer satisfaction and operational excellence. As part of this role, employees can look forward to a flexible schedule that includes mandatory weekend shifts, comprehensive training, and opportunities for career growth within the company and spa industry.

Woodhouse Spa is committed to supporting its employees with a range of benefits including health, dental, and vision insurance for full-time employees, a 401(k) plan with a 100% match on the first 4% contributed, paid vacation for all employees, employee discounts, and free parking. The company fosters a positive workplace culture that encourages continuous learning, professional development, and a passion for wellness. Additionally, Woodhouse Spa is an equal opportunity employer and maintains a drug-free and smoke-free environment, emphasizing safety and well-being for all team members.

This role is ideal for a dedicated spa professional who thrives in a dynamic, customer-focused setting and is passionate about making a meaningful impact on guests' wellness. Joining Woodhouse Spa means becoming part of a respected brand renowned for quality and care, where each team member plays an essential part in delivering luxury self-care that lasts.