Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $26.00
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Benefits

Health insurance eligibility after 30 days of employment
401(k) eligibility after 30 days of employment
401(k) matching contribution eligible after 1 year of employment (limited match)
Monthly fitness membership reimbursement up to a specified limit
Qualified parking and transportation tax exemption subject to eligibility
paid time off and holidays according to company policy
Discounted colleague rate room nights based on availability
complimentary room nights offered based on availability
complimentary meals available in the colleague dining room
On-site bike rack provided for colleague use

Job Description

Park Hyatt Chicago stands as a beacon of luxury and sophistication on Chicago's iconic Magnificent Mile. As the flagship property of the Park Hyatt brand, the hotel represents the pinnacle of refined elegance combined with deeply intuitive service. Known for its exceptional commitment to luxury and guest satisfaction, Park Hyatt Chicago is consistently recognized by Forbes Travel Guide for its excellence in hospitality. The property offers guests a seamless blend of classic design and modern amenities, catering to a discerning global clientele seeking curated moments of distinction and comfort. Beyond providing mere accommodations, the hotel actively crafts personalized experiences that... Show More

Job Requirements

  • high school diploma or equivalent
  • prior experience in customer service or hospitality preferred
  • availability to work flexible hours including weekends and holidays
  • strong verbal and written communication skills
  • proficiency with computer systems and scheduling software
  • ability to maintain confidentiality
  • excellent organizational skills

Job Qualifications

  • high school diploma or equivalent
  • previous experience in hospitality or spa concierge preferred
  • strong communication and interpersonal skills
  • ability to multitask and work in a fast-paced environment
  • proficiency with reservation and point-of-sale systems
  • keen attention to detail and discretion
  • commitment to delivering exceptional customer service

Job Duties

  • manage daily spa operations including appointment scheduling and therapist coordination
  • greet and assist guests with professionalism and warmth
  • maintain accurate guest profiles and process payments
  • anticipate and respond to guest preferences with discretion
  • ensure a calm and inviting spa environment
  • collaborate with spa team to enhance service delivery
  • handle guest inquiries and provide information about spa services

Job Location

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