Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.00
Benefits
Health Benefits: Eligibility & coverage provided and administered through Local 1 Union
Pension Plan: Participation & contributions managed through Local 1 Union
Monthly Fitness Reimbursement: available up to a specified monthly limit
Qualified Parking & Transit Program: pre-tax benefits available, subject to eligibility
Paid Time Off: Vacation, holidays, and sick days provided in accordance with Local 1 Union policy
Job Description
Become the Face of Refined Wellness: Spa Concierge at NoMI Spa, Park Hyatt Chicago. At Park Hyatt Chicago, luxury is not simply a standard—it’s our legacy. As the flagship of the Park Hyatt brand, our hotel blends refined elegance with deeply intuitive service, creating a benchmark of sophistication along Chicago’s iconic Magnificent Mile. Consistently recognized by Forbes Travel Guide, we are committed to delivering curated moments of excellence for a discerning global clientele. Nestled within this distinguished setting, NoMI Spa offers a sanctuary of serenity—a discreet retreat where timeless luxury meets intentional wellness.
Job Requirements
- High school diploma or equivalent
- minimum of 2 years in a high-touch guest service environment, preferably within a Forbes-rated spa, luxury hotel, or exclusive wellness retreat
- exceptionally polished presence with the ability to deliver discreet, anticipatory service to discerning clientele
- articulate, engaging, and elegant in both verbal and written communication, with the ability to build rapport across all levels
- proven ability to manage complex schedules, high-volume reservations, and multi-faceted service coordination with grace and precision
- proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with spa or guest management platforms
- deep understanding of the expectations that define five-star service, with the ability to anticipate guest needs before they are expressed
- composed, organized, and solutions-focused in a dynamic, fast-paced environment
- open availability, including evenings, weekends, and holidays to meet the demands of a luxury hospitality schedule
- ability to stand for extended periods, bend, lift, and maintain a polished presence throughout long shifts
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